A'VIERRE TODD
Houston
Summary
Professional with strong experience in mortgage industry, prepared for this role. Proven ability to assess clients' financial needs, originate loans, and ensure compliance with regulations. Reliable team player who adapts to changing demands and focuses on achieving results. Skilled in customer service, financial analysis, and communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Mortgage Servicing Specialist
Loan Depot
10.2024 - Current
- Managed escrow transactions, ensuring compliance with state regulations and internal policies.
- Streamlined processes for faster resolution times, effectively managing servicing requests and inquiries.
- Reviewed account documentation, identifying discrepancies or inaccuracies that could impact client relationships or business operations.
Sales Representative
Nissan
04.2024 - 06.2024
- Prospecting leads from social media, referrals, cold calling/emailing over 100 clients daily closing over 12 successful deals in a month making gross profit on each deal.
- Managing over 500 incoming internet leads a month from the Nissan portal keeping the clients data updated and turning qualified leads into appointments.
- Performing personalized test drives while demonstrating equipment, features, and warranties tailored to the clients needs making it more personalized and favorable.
- Harnessed extensive product knowledge to upsell addendums, boosting the average transaction value by 25%.
Account Executive
Rocket Mortgage
02.2021 - 12.2023
- Researched and implemented a resolution for over 5,000 delinquent accounts, saving one home at a time.
- Maintained executive title by collecting over $16k in payments and helping over 400 clients consistently each month using interpersonal skills and persuasion.
- Negotiated arrangements managing defaults, payment plans, and full remittance of balances owed while managing confidential bank records.
Server
Hooters
09.2018 - 05.2019
- Exceeded monthly sales goals by 20% in the first quarter by demonstrating advanced product knowledge to customers.
- Provided great customer service by being professional, personable, and using great listening skills, which resulted in a 88% positive feedback rate in customer reviews.
- Managed order accuracy and timely delivery of food and beverages to tables.
ITS Entry Level Tech
Saginaw Valley State University
10.2017 - 05.2018
- Maintained laboratory equipment, ensuring optimal performance and safety compliance.
- Conducted routine inspections and troubleshooting of technical systems to minimize downtime.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Student Data Analyst
Saginaw State University
01.2016 - 05.2017
- Executed exploratory data analysis to uncover insights for strategic initiatives.
- Conducted thorough data validation and cleanup, ensuring accuracy and reliability of datasets used for analysis.
IT Intern
Mercedes Benz Financial Services
05.2016 - 08.2016
- Collaborated with cross-functional teams to enhance project delivery timelines and outcomes.
- Provided support for IT infrastructure management, contributing to system upgrades and maintenance activities.
- Analyzed user feedback to identify areas for improvement in existing applications and services.
IT Co-Op Intern
Mercedes Benz Financial Services
05.2014 - 08.2014
- Designed 2 websites using Java Script as part of a competition for the Co-op Interns at Mercedes
- Enhanced personal knowledge by observing lengthy group meetings with the president of the IT department
- Used Nexus strategies for making objectives for projects involving IT field planning
- Rotated throughout 6 different IT departments to shadow team members
Education
Bachelor of Science - Marketing
Saginaw Valley State University
Bay City, MI08-2020
Skills
- Communication: product knowledge, active listening, follow ups, and personability
- Marketing Tools Project management: Google Analytics, Facebook Business, Google Ads, SEO, Canva, Hubspot, and Salesforce
- Expert in software tools: Microsoft Office Suite
- Data Management: VinSolutions, SQL database management, CRM
- Cross-functional coordination
- Loan processing expertise
- Teamwork and collaboration
Certification
- Licensed Mortgage Loan Officer - July 2025
Timeline
Mortgage Servicing Specialist
Loan Depot
10.2024 - Current
Sales Representative
Nissan
04.2024 - 06.2024
Account Executive
Rocket Mortgage
02.2021 - 12.2023
Server
Hooters
09.2018 - 05.2019
ITS Entry Level Tech
Saginaw Valley State University
10.2017 - 05.2018
IT Intern
Mercedes Benz Financial Services
05.2016 - 08.2016
Student Data Analyst
Saginaw State University
01.2016 - 05.2017
IT Co-Op Intern
Mercedes Benz Financial Services
05.2014 - 08.2014
Bachelor of Science - Marketing
Saginaw Valley State University
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