15+ Years of experienced result-oriented professional and that includes 8+ years of proven success as a Sr. Technical Business Analyst/ Product Owner in e-Commerce solution for B2B, B2C, D2C, B2B2C channels in the various domains - Med-Tech, Healthcare (Provider), Education & Publication, Marketplace & Omni-Channel Retail.
Experienced of handling multiple stakeholders, transforming business requirements/ operations into the workable items for the Tech Implementation, identifying the risks & dependencies and contributing in the business & functional solutions
Experienced in Ecommerce Project & Knowledge Transition - Interaction with existing vendor and successful project handover
Overview
15
15
years of professional experience
1
1
Certification
Work History
Technical Business Analyst | Product Owner
Tata Consultancy Service Limited
03.2017 - Current
Client - Henry Schein
Involved in FSC (Field Sales Consultant) business requirement, Tech refinement, reviewing User Stories and acceptance criteria and that includes - Login Implementation Through Okta, catalog selection, cart & checkout.
Functional & business solution to implement B2B Marketplace through Mirakl Connector and that includes the following designs - catalog & offer onboarding, cart & checkout, payment, order submission & order splitting.
Contributed to create the business requirements and functional solutioning on
the following modules - Account Mirroring, Ad-hoc account assignment, price
Client - John Wiley & Sons
"Search" engine migration - from Hybris Solr to Constructor.io and redesigning
of entire user's experience across the search pages -SRP, CLP & BLP
Worked on business requirement & Headless Commerce solutioning
Worked on the design to establish the 'Subscription' based sales model
Worked on the integration with various payment service provider - Stripe, AliPay, MasterCard Payment Gateway (MCPG)
Worked to establish a holistic, unified foundational C360 data environment to manage Customer's data across all systems, business units to supports data driven business decision making
Worked with marketing business unit to deliver LTV/CAC & "Marketing KPI" dashboards and helped to define some key marketing KPI(s) like - Cost per Acquisition(CPA), Cost per Lead(CPL), ROAS(Return on Ad Spend), CAC
(Customer Acquisition Cost), LTV (Lifetime Value) etc.
Worked on building analytical ML models - LTV, Recommendation & Multimedia Spends Model
Client - Tata Unistore Ltd (TataCliq)
Worked in OIS (Order In Store) project and involved in functional solutioning for store based order & pre-paid payment integration (with JusPay) in Cscockpit
Headless Commerce Implementation - Worked in the logical segregation of the APIs into microservices to be used by the React framework for the for the Progressive Web Application (PWA).
Technical Lead
Cognizant Technologies Solutions
10.2013 - 03.2017
Client - Levi Strauss & Co
Worked as Technical Lead in AOS (Associate Ordering System – a store based tablet)
VeriFone payment module integration for fulfilling return, partial return, cancel and partial cancel order.
Client - Walmart
Worked in middleware component of walmart.com like - cache management, session management, data abstraction layer (DAL)
Software Engineer
HCL Technologies
07.2009 - 10.2013
Client - Quest Diagnostics
Quest India Portal, International LO&R (Lab ordering & Reporting) Portal - worked as Drupal & Java developer and contributed to build an interactive ecommerce web portal through which physicians, hospitals (different kind of clients of Quest Diagnostics) could place order of the tests for their own patients
Education
Bachelor of Technology (B.Tech) - Computer Science & Engineering
West Bengal University of Technology
Kolkata, India
Corporate Post Graduate Diploma in BA (C-PGDBA) - Information Technology
Symbiosis Centre For Distance Learning
Pune, India
Skills
Business Analysis - Requirement capturing/ BRD, Story Writing/ Defining Acceptance Criteria, Maintaining the Product Backlog, Functional/Business Solution, Grooming & Test Case Validation