Avijit Mishra
Richmond
Summary
An accomplished and award-winning executive with substantial experience in the food and beverage industry (entertainment venues, major casino resorts, hotels, and fine dining establishments). Significant history of driving revenue growth, building, leading, and training high-performing teams, enhancing operational efficiency, and ensuring exceptional customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
KIRANS Houston
03.2025 - 08.2025
- Successfully managed and operated a $ 7 million operation
- Demonstrated “Cost Control” measures, thereby increasing bottom-line revenue
- Created a successful “Wine Program,” resulting in an increase of 24% in Wine Sales
- Trained the Front of the House Staff on “Sales Techniques” and upselling
- Successfully “Booked” and “Executed” Private Parties by maximizing cover counts, average Checks, and top-line revenues
- Successfully negotiated “Terms” with Vendors to Increase Cash Flow
- Diligently did “Payroll” on Aloha and reported any discrepancies in “Clock-ins” and “Clock-outs”
General Manager
TIYA San Francisco (Clove Hospitality, LLC)
04.2024 - 02.2025
- Opening the new Michelin Guide restaurant starting in early 2024. Projected to do $ 5 M in sales.
- Ensured attainment of set financial objectives by developing and implementing operational plans and budgets
- Demonstrated expertise in P&L oversight, marketing strategies, cost and labor control, retail operations, valet services, facility management, and housekeeping departments.
- Responsible for Employee Management/ Vendor Management/ Customer Service/ Private events and Customer Management.
- Enhanced customer experience and drove revenue growth by establishing and sustaining high standards of food quality, service, and safety in collaboration with cross-functional teams.
- Nurtured and fortified reliable working rapport with suppliers, vendors, and partners through effective communication and engagement, confirming timely delivery of quality products and services.
- Managed over 60- employees
- Relocated to Houston, TX to be with my family.
General Manager/ Director of Banquet Operations
Banjara Hospitality - Ula/ Zingari restaurants
08.2023 - 04.2024
- Directly responsible for all aspects of all operations of a 12-million-dollar operation with their sister property Zingari including financial management, special events, Customer feedback/ satisfaction, and Reviews.
- Responsible for booking and executing a 35,000 sq feet, world-class Banquet space. Booked and executed large events during major conventions in downtown San Francisco like JP Morgan and Salesforce with over 40,000 attendees.
- Managed over 80 employees.
General Manager/ Hospitality Ambassador
ROOH Palo Alto (Good Times Restaurants, LLC)
02.2021 - 08.2023
- Deployed innovative menus, training protocols, promotional strategies, and customer service and satisfaction initiatives to facilitate post-COVID-19 reopening.
- Directly responsible for all aspects of an 11-million-dollar operation including financial management, special events, off-site catering, and customer service.
- Directly booked, managed, and executed all Events and Catering. Enhanced the Catering revenue by 1.7 million Dollars in 2022.
- Coordinated with Outside Vendors while executing Off-site events including but not limited to temporary staffing agencies, event coordinators, and planners.
- Managed over 57 employees.
General Manager- Operations
Bob Evans Restaurants
03.2020 - 12.2020
- Was hired directly through the VP of Operations during COVID-19 to assist with adapting to a new business model.
- Gross Sales Volume of $ 6.5 M. Trained 4-5 managers in different locations within the GCA and managed more than 70 employees (BOH and FOH).
Director of Hospitality and Catering
Innovative Restaurant Group
01.2018 - 01.2020
- Responsible for business planning, budgeting, cost controls, and logistics.
- Effectively coordinated and organized large Conferences and Banquet events for Medium-scale businesses as a third-party planner.
- Effectively worked and coordinated with Sands Expo Convention Center and LVCVA. Was instrumental in the acquisition of long-term contracts with them to host COMDEX and various other
General Manager- Final Cut Steak and Seafood
Hollywood Casino, Columbus, OH
12.2015 - 10.2017
- Company Overview: Penn Gaming
- Responsible for the operations of the restaurant (over $ 10M).
- Managed 67 employees, 4 Managers, and 3 Sommeliers.
- Professionally executed all parties and catering services in the Private Dining rooms.
- Amicably and professionally managed all Union Employees (Local 226).
Assistant General Manager/ Banquet Director- GIADA
Cromwell/ GIADA Las Vegas
02.2013 - 10.2015
- Company Overview: Caesar’s Entertainment
- Opened/Inaugurated and operated “GIADA” (Giada De Laurentiis), at the boutique property on Las Vegas Blvd, The CROMWELL.
- Directly worked with Celebrity Chef Giada De Laurentiis to streamline a world-class operation with sophisticated service standards, style and presentation
- Built the initial “Budget” for 2014-2015 forecasting revenues over 34 million dollars.
- Effectively booked, managed, and executed all on-site and off-site events including some very high-profile events like celebrity weddings and receptions.
- Managed more than 80 employees on payroll and 6 Managers, 4 Sommeliers, and a Master Sommelier.
Education
Bachelor’s degree - hospitality management
University of Western Sydney
Bachelor of Arts - undefined
Osmania University
Real Estate Licenses - undefined
Advanced Diploma - Hotel Management
IHMCTAN
01.1991
Skills
- Business Development
- Operational Excellence
- Team Building & Leadership
- Strategic Planning & Execution
- Relationship Building
- Client Satisfaction & Retention
- Quality Assurance & Control
- Cost Reduction & Containment
- Budgeting & Financial Management
- Staff Training & Development
- Revenue Generation and Growth
Certification
WSET (Wine and Spirits Education Trust) Certifications of Levels 1 and 2 (Sommelier)- A globally recognized certification from London, United Kingdom. Currently enrolled in Level 3.
Languages
English
French
Hindi
Bengali
Oriya
Punjabi
Testimonials
- Brand Ambassador for Caesar’s - “HELL’S KITCHEN” (Gordon Ramsay) - Final Episode.
- Chairman’s Award Nominee for Caesar’s entertainment- Opening of Giada LAS VEGAS.
Timeline
General Manager
KIRANS Houston
03.2025 - 08.2025
General Manager
TIYA San Francisco (Clove Hospitality, LLC)
04.2024 - 02.2025
General Manager/ Director of Banquet Operations
Banjara Hospitality - Ula/ Zingari restaurants
08.2023 - 04.2024
General Manager/ Hospitality Ambassador
ROOH Palo Alto (Good Times Restaurants, LLC)
02.2021 - 08.2023
General Manager- Operations
Bob Evans Restaurants
03.2020 - 12.2020
Director of Hospitality and Catering
Innovative Restaurant Group
01.2018 - 01.2020
General Manager- Final Cut Steak and Seafood
Hollywood Casino, Columbus, OH
12.2015 - 10.2017
Assistant General Manager/ Banquet Director- GIADA
Cromwell/ GIADA Las Vegas
02.2013 - 10.2015
Bachelor of Arts - undefined
Osmania University
Real Estate Licenses - undefined
Advanced Diploma - Hotel Management
IHMCTAN
Bachelor’s degree - hospitality management
University of Western Sydney