A’viona Nixon
Stilwell,KS
Summary
Motivated and adaptable professional seeking a challenging position to contribute to company success. Skilled in communication, teamwork, and time management with a proven record of meeting goals and exceeding expectations. Dependable and detail-oriented, with experience in supervision, cost-reduction strategies, and streamlining processes. Ready to apply strong problem-solving skills and work ethic to a dynamic team environment.
Overview
4
4
years of professional experience
Work History
Supervisor
Finish Line
Overland Park, KS
10.2023 - 06.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Achieved results by working with staff to meet established targets.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Crew Member
Dairy Queen Grill & Chill
08.2020 - 06.2023
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Sales Associate
Calvin Klein
10.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
Education
Associate of Arts - Psychology
Indiana State University
Terre Haute, INDental Assistant - Dental Assistant
Concorde Career College
Kansas City, MO06.2025
High School Diploma -
Michigan City High School
Michigan City, IN06.2022
No Degree - Teacher Education
Ivy Tech Community College of Indiana
Indianapolis, IN05.2022
Skills
- Crew Leadership
- Clear Communication
- Critical Thinking
- Cleaning
- Speaking
- Verbal and Written Communication
- Cash Handling
- Stocking and Replenishing
- Active Listening
- Team Contribution
- Interactive Communication Skills
- Teamwork and Collaboration
- Serve Customers
- Server and Staff Support
- Food and Beverage Service
- Training and Motivation
- Safety
- Organized
- Time Management
- Ordering Procedures
- Company Standards
- Staff Management
Timeline
Supervisor
Finish Line
10.2023 - 06.2024
Sales Associate
Calvin Klein
10.2021 - 01.2022
Crew Member
Dairy Queen Grill & Chill
08.2020 - 06.2023
Associate of Arts - Psychology
Indiana State University
High School Diploma -
Michigan City High School
No Degree - Teacher Education
Ivy Tech Community College of Indiana
Dental Assistant - Dental Assistant
Concorde Career College