Avionna Macarelli
West Haven
Summary
Dynamic and results-driven professional with a strong customer service focus, honed at Jersey Mike's Subs. Proven team leader skilled in problem-solving and cash handling, consistently enhancing customer satisfaction and loyalty. Adept at training staff and implementing quality control measures to ensure operational excellence.
Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs.
Overview
5
5
years of professional experience
Work History
Shift Leader
Jersey Mike's Subs
04.2024 - Current
- Supervised daily operations to ensure efficient workflow and exceptional customer service.
- Trained and mentored new team members on best practices and operational standards.
- Monitored inventory levels and coordinated ordering to maintain product availability.
- Implemented quality control measures to uphold food safety and sanitation standards.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Customer Service Representative
Target
08.2022 - 12.2023
- Assisted customers with inquiries and product selection, enhancing overall shopping experience.
- Resolved customer complaints efficiently, ensuring satisfaction and loyalty.
- Maintained knowledge of current promotions and sales to provide accurate information to customers.
- Collaborated with team members to optimize store operations and improve service delivery.
- Processed transactions accurately, ensuring a smooth checkout experience for customers.
- Handled returns and exchanges professionally, adhering to company policies and procedures.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Host
Texas Roadhouse
08.2020 - 06.2021
- Managed guest seating and waitlist, ensuring efficient table turnover.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Maintained cleanliness and organization of front-of-house areas during peak hours.
Education
High School Diploma -
Syracuse High School
Syracuse, UTSkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Strong verbal and written communication
Timeline
Shift Leader
Jersey Mike's Subs
04.2024 - Current
Customer Service Representative
Target
08.2022 - 12.2023
Host
Texas Roadhouse
08.2020 - 06.2021
High School Diploma -
Syracuse High School