Aviontae Benoit
Summary
Customer service professional prepared to deliver exceptional support and resolve customer concerns with precision. Adept at addressing client needs and fostering collaborative environment to achieve high satisfaction rates. Reliable team player with flexible adaptability to dynamic situations, equipped with effective problem-solving and communication skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Officer
American Security, LLC
07.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Picker/Packer
Fullscript
06.2023 - 09.2024
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
- Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
- Pulled orders quickly to maintain demanding productivity goals.
Customer Service Representative
VGLOBAL
09.2022 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Supervisor
DoorDash
01.2022 - 01.2023
- Manage a team & operating Doordash systems
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
Customer Service Representative
AT&T
07.2020 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Security Officer
Allied Universal
03.2019 - 10.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Customer Service Associate
WAL-MART
06.2018 - 10.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Cashier
Sears
10.2016 - 06.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Addressed customer needs and made product recommendations to increase sales.
Education
High school diploma -
Northeast High School
Oakland Park, FL06.2018
Skills
- Negotiation
- Leadership
- Security
- Conflict management
- Adobe Photoshop
- Customer service
- Typing
- Computer networking
- Cash Handling
- Financial services
- Cold calling
- Cashiering
- Communication Skills
- Clerical experience
- Sales
- Retail Sales
- Business Development
- Picking & packing
- Loss prevention
- Patrol operations
- General security
- Adaptability
- Time management abilities
- Surveillance techniques
- Professionalism
- Criminal justice knowledge
- Defensive Tactics
- Relationship building and management
Certification
- Driver's License, Ongoing
- Guard Card, 06/01/24 to 06/01/26, Class D Security, 1798145
Willingtorelocate
- Tempe, AZ
- Scottsdale, AZ
- Phoenix, AZ
Personal Information
Authorized To Work: US for any employer
Timeline
Security Officer
American Security, LLC
07.2024 - Current
Picker/Packer
Fullscript
06.2023 - 09.2024
Customer Service Representative
VGLOBAL
09.2022 - 06.2023
Supervisor
DoorDash
01.2022 - 01.2023
Customer Service Representative
AT&T
07.2020 - 12.2021
Security Officer
Allied Universal
03.2019 - 10.2021
Customer Service Associate
WAL-MART
06.2018 - 10.2021
Cashier
Sears
10.2016 - 06.2018
High school diploma -
Northeast High School
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