Avis Durant
Naperville,IL
It is never too late to be what you might have been.
George Eliot
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
eBay Support Representative
Sims Lifecycle Services
West Chicago, IL
11.2018 - Current
- Photograph and list electronic items on eBay
- Maintain/edit listing pricing and quantity regularly to ensure accuracy and integrity
- Edit listings via the inventory management system and eBay
- Ship orders to customers daily via UPS and USPS
- Audit inventory weekly.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Manage returns, exchanges, and refunds in accordance with store policy.
- Inspect merchandise and send damaged pieces for repair before shipment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determine the root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
Project Coordinator
Adecco/Benjamin West
Des Plaines, IL
07.2018 - 10.2018
- Assist internal and external clients on various components regarding the procurement of furniture, fixtures and equipment for hospitality projects
- Create and assemble requests for quoted and purchase orders
- Track vendor manufacturing status updates
- Coordination with interior designers, freight managers, vendors, clients, general contractors, installers and warehouses
- Assist in project closeout.
- Maintained database and spreadsheets with accurate inventory and status.
- Photocopied, distributed, and emailed documents to project managers.
- Created job files for each project and maintained current data in each file.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Procurement/Non-Inventory Receiver
Amazon
Aurora, IL
01.2016 - 01.2018
- Procured items to facilitate the expedition of Amazon order fulfillment as well as account payables
- Moved items via forklift to and from a truck
- Part of the top two regional warehouse teams in expediting orders during the holiday season
- Received non-inventory items that aid in the processing of inventory in both inbound and outbound departments
- Supported all departments in the lifecycle of products throughout the building, including intake, receiving of invoices, purchase order inquiries, and supplied corrugate for outbound distribution.
Education
Bachelor of Arts, Business Administration, Honors Program - Project Management
Associate of Applied Science, Concentration in Fashion Design -
06.2005
High School Diploma -
06.1993
Skills
- Microsoft Office 97-365(Office, Excel, Access, PowerPoint, Outlook)
- Proactive Listener
- Expeditious Learner
- Attention to Detail
- Problem Management/Problem Resolution
- Excellent Interpersonal Communication
- Organizational/Time Management Skills
- Analytical Thinker
- Calm under Pressure
- Results-Oriented
- Coordinates and Completes Tasks
- Problem-Solving
- Customer Service
- Retention Strategies
- Work Planning and Prioritization
- Teamwork and Collaboration
Websites
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
eBay Support Representative - Sims Lifecycle Services
11.2018 - Current
Project Coordinator - Adecco/Benjamin West
07.2018 - 10.2018
Procurement/Non-Inventory Receiver - Amazon
01.2016 - 01.2018
DePaul University - Bachelor of Arts, Business Administration, Honors Program, Project Management
International Academy of Design & Technology - Associate of Applied Science, Concentration in Fashion Design,
Downers Grove North High School - High School Diploma,