Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Avis Johnson

Birmingham,AL

Overview

30
30
years of professional experience
1
1
Certification

Work History

Dispatch Assistant

AT&T
BIRMINGHAM, AL
07.2021 - Current
  • Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
  • Coordinated communication between dispatch team members and customers regarding any changes in delivery schedule or route plan.
  • Oversaw communications within assigned territories.
  • Monitored personnel or equipment locations and utilization to coordinate service and schedules.
  • Ensured compliance with company policies and procedures related to dispatching activities.
  • Analyzed order history reports to determine best shipping methods for cost savings purposes.
  • Scheduled loads according to priority and available equipment.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Prepared daily work and run schedules.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Reported delays, accidents, or other traffic and transportation situations.
  • Completed day-to-day duties accurately and efficiently.

Medical Office Service Coordinator

UAB Medicine
Birmingham, AL
06.2019 - 02.2021
  • Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
  • Performed routine administrative tasks such as filing documents, photocopying records, faxing documents and sorting mail.
  • Maintained accurate inventory levels of office supplies.
  • Organized and managed medical supply inventory to foster continuous availability of required items.
  • Reviewed patient accounts for accuracy and completeness of data entry.
  • Maintained current knowledge of health records system and trained all new employees on correct usage.
  • Provided customer service to patients by answering questions and scheduling appointments.
  • Managed office inventory and completed new purchases.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Scheduled surgeries for patients based on availability of operating rooms, equipment, staffing needs.
  • Organized patient files and streamlined operations to improve efficiency.

Hospital Admissions Representative

HealthSouth
Birmingham, AL
03.2002 - 06.2002
  • Managed incoming inquiries from patients via phone calls.
  • Helped patients with the admissions process and adhered to state and federal laws.
  • Performed data entry tasks to update patient information in the hospital's database systems.
  • Greeted incoming patients and families, answered questions, and provided directions to appropriate departments.
  • Responded quickly to any changes in a patient's condition during their stay.
  • Prepared and presented regular reports on admissions trends, challenges, and opportunities to senior management.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.

Accounts Receivable Clerk

Infinity Insurance
BIRMINGHAM , AL
01.1995 - 02.2002
  • Prepared and submitted accounting documents and reports for review, authorization and processing.
  • Processed new customer forms to set up accounts in system.
  • Responsible for entering customer payments into the accounting software system.
  • Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
  • Managed timely invoicing of clients and ensured accurate billing details.
  • Monitored loans and accounts payable to confirm payments are current.
  • Calculated income and social security tax deductions.
  • Kept accounts receivable tracking database current with relevant client information, collection, and billing progress and program changes.
  • Entered, posted and scanned accounts receivable documents into accounting software.
  • Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
  • Developed processes and procedures that improved the efficiency of the accounts receivable department operations.
  • Updated accounting notes in CRM, maintaining pertinent credit information.

Education

Master of Science - Public Health

LOUSIANA STATE UNIVERSITY SHREVEPORT
Shreveport, LA
05-2024

Bachelor of Science - Emergency Management

Jacksonville State University
Jacksonville, AL
12-2018

HOLY FAMILY HIGH
Birmingham, AL

Skills

  • Health communication
  • Customer service
  • Team collaboration
  • Regulatory compliance
  • Patient confidentiality
  • Inventory management
  • Effective communication
  • Dispatch software
  • Route planning
  • Geographical awareness
  • Data entry proficiency
  • Deadline oriented
  • Critical thinker
  • Dispatching procedures
  • Tracking systems
  • Record keeping
  • Customer relations
  • Maintaining call metrics
  • Problem-solving
  • Dispatch coordination
  • Time management
  • Service planning
  • Dispatching field personnel
  • Schedule coordination
  • Data entry
  • Map reading
  • Prioritizing calls
  • Workflow prioritization
  • Monitoring field personnel
  • Verbal and written communication
  • Conflict resolution
  • Call handling
  • Updating logs
  • Decision-making
  • Emergency protocols

Affiliations

  • CWA LOCAL 3902 WOMENS COMMITTEE

Accomplishments

  • SPRING 2015 DEANS LIST
  • FALL 2015 DEANS LIST
  • SPRING 2016 DEANS LIST
  • FALL 2017 PRESIDENTS LIST
  • SPRING 2018 PRESIDENTS LIST
  • 3.44 GPA INSTITUTION
  • GRADUATED WITH HONORS

Certification

  • CWA DISTRICT 3 LEADERSHIP CERTIFICATE

Timeline

Dispatch Assistant

AT&T
07.2021 - Current

Medical Office Service Coordinator

UAB Medicine
06.2019 - 02.2021

Hospital Admissions Representative

HealthSouth
03.2002 - 06.2002

Accounts Receivable Clerk

Infinity Insurance
01.1995 - 02.2002

Master of Science - Public Health

LOUSIANA STATE UNIVERSITY SHREVEPORT

Bachelor of Science - Emergency Management

Jacksonville State University

HOLY FAMILY HIGH

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Avis Johnson