Avis Johnson
Birmingham,AL
Overview
30
30
years of professional experience
1
1
Certification
Work History
Dispatch Assistant
AT&T
BIRMINGHAM, AL
07.2021 - Current
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Coordinated communication between dispatch team members and customers regarding any changes in delivery schedule or route plan.
- Oversaw communications within assigned territories.
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
- Ensured compliance with company policies and procedures related to dispatching activities.
- Analyzed order history reports to determine best shipping methods for cost savings purposes.
- Scheduled loads according to priority and available equipment.
- Dispatched drivers to meet daily delivery needs for company customers.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Prepared daily work and run schedules.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Reported delays, accidents, or other traffic and transportation situations.
- Completed day-to-day duties accurately and efficiently.
Medical Office Service Coordinator
UAB Medicine
Birmingham, AL
06.2019 - 02.2021
- Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
- Performed routine administrative tasks such as filing documents, photocopying records, faxing documents and sorting mail.
- Maintained accurate inventory levels of office supplies.
- Organized and managed medical supply inventory to foster continuous availability of required items.
- Reviewed patient accounts for accuracy and completeness of data entry.
- Maintained current knowledge of health records system and trained all new employees on correct usage.
- Provided customer service to patients by answering questions and scheduling appointments.
- Managed office inventory and completed new purchases.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Scheduled surgeries for patients based on availability of operating rooms, equipment, staffing needs.
- Organized patient files and streamlined operations to improve efficiency.
Hospital Admissions Representative
HealthSouth
Birmingham, AL
03.2002 - 06.2002
- Managed incoming inquiries from patients via phone calls.
- Helped patients with the admissions process and adhered to state and federal laws.
- Performed data entry tasks to update patient information in the hospital's database systems.
- Greeted incoming patients and families, answered questions, and provided directions to appropriate departments.
- Responded quickly to any changes in a patient's condition during their stay.
- Prepared and presented regular reports on admissions trends, challenges, and opportunities to senior management.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Accounts Receivable Clerk
Infinity Insurance
BIRMINGHAM , AL
01.1995 - 02.2002
- Prepared and submitted accounting documents and reports for review, authorization and processing.
- Processed new customer forms to set up accounts in system.
- Responsible for entering customer payments into the accounting software system.
- Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
- Managed timely invoicing of clients and ensured accurate billing details.
- Monitored loans and accounts payable to confirm payments are current.
- Calculated income and social security tax deductions.
- Kept accounts receivable tracking database current with relevant client information, collection, and billing progress and program changes.
- Entered, posted and scanned accounts receivable documents into accounting software.
- Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
- Developed processes and procedures that improved the efficiency of the accounts receivable department operations.
- Updated accounting notes in CRM, maintaining pertinent credit information.
Education
Master of Science - Public Health
LOUSIANA STATE UNIVERSITY SHREVEPORT
Shreveport, LA05-2024
Bachelor of Science - Emergency Management
Jacksonville State University
Jacksonville, AL12-2018
HOLY FAMILY HIGH
Birmingham, ALSkills
- Health communication
- Customer service
- Team collaboration
- Regulatory compliance
- Patient confidentiality
- Inventory management
- Effective communication
- Dispatch software
- Route planning
- Geographical awareness
- Data entry proficiency
- Deadline oriented
- Critical thinker
- Dispatching procedures
- Tracking systems
- Record keeping
- Customer relations
- Maintaining call metrics
- Problem-solving
- Dispatch coordination
- Time management
- Service planning
- Dispatching field personnel
- Schedule coordination
- Data entry
- Map reading
- Prioritizing calls
- Workflow prioritization
- Monitoring field personnel
- Verbal and written communication
- Conflict resolution
- Call handling
- Updating logs
- Decision-making
- Emergency protocols
Affiliations
- CWA LOCAL 3902 WOMENS COMMITTEE
Accomplishments
- SPRING 2015 DEANS LIST
- FALL 2015 DEANS LIST
- SPRING 2016 DEANS LIST
- FALL 2017 PRESIDENTS LIST
- SPRING 2018 PRESIDENTS LIST
- 3.44 GPA INSTITUTION
- GRADUATED WITH HONORS
Certification
- CWA DISTRICT 3 LEADERSHIP CERTIFICATE
Timeline
Dispatch Assistant
AT&T
07.2021 - Current
Medical Office Service Coordinator
UAB Medicine
06.2019 - 02.2021
Hospital Admissions Representative
HealthSouth
03.2002 - 06.2002
Accounts Receivable Clerk
Infinity Insurance
01.1995 - 02.2002
Master of Science - Public Health
LOUSIANA STATE UNIVERSITY SHREVEPORT
Bachelor of Science - Emergency Management
Jacksonville State University
HOLY FAMILY HIGH