AVIS LAGRANGE

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• Completed psychosocial evaluations and needs assessments.
• Maintained up-to-date knowledge on industry regulations and compliance requirements, ensuring adherence to all relevant guidelines within telephonic case management operations.
• Participated in ongoing professional development opportunities to stay current on best practices within telehealth case management.
• Supported staff training initiatives by sharing expertise in telephonic case management best practices with colleagues and new hires alike.
• Identified potential barriers to successful treatment adherence, implementing appropriate interventions for optimal results.
• Maintained detailed records in compliance with agency standards and regulations.
• Educated clients and families on community resources, treatment options and health care services to better manage conditions.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Evaluated and documented patient progress, making adjustments to care plans as necessary for continued improvement.
• Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
• Consulted with supervisors to assess cases and plan strategies for enhancing care.
• Regularly utilized national resources of various foundations assisting member with obtaining greater than $50,000 to assist with address of social service needs
• Participated in ongoing professional development opportunities to stay current with industry best practices and enhance clinical skills
• Maintained accurate documentation of client progress and treatment plans in compliance with organizational policies and legal requirements

• Collaborated with healthcare providers to drive continuity of care.
• Helped clients develop new coping mechanisms and techniques to drive behavior modification.
• Improved patient outcomes by conducting comprehensive psychosocial assessments and developing individualized care plans.
• Supported ethical decision-making processes among healthcare teams by providing guidance on complex cases involving end-of-life care or medical ethics dilemmas.
• Enhanced organizational performance by participating in quality improvement projects, analyzing data to identify areas for potential growth and implementing action plans.
• Developed partnerships with community organizations to expand services and referrals.
• Increased patient satisfaction ratings through consistent delivery of empathetic, comprehensive social work services tailored to individual needs.
• Organized clinical documentation, treatment plans, and referrals.
• Maintained detailed records of patient progress, documentation of services and case notes.
• Worked with medical teams, patients and families to implement effective treatment plans.
• Explained medical care options to help families make informed healthcare decisions.
• Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
• Connected patients with community resources, ensuring access to essential services such as housing, healthcare, and financial assistance.
• Maintained detailed documentation of client progress, adhering to strict confidentiality guidelines in compliance with HIPAA regulations.
• Consistently met and surpassed metric thresholds for quantity and quality of case work

• Provided education regarding hospice care to potential referral sources including, nurses, medical social workers, and physicians
• Created and offered CEU educational, opportunities for social workers in New Orleans Metropolitan area
• Provided hospice social work services to hospice patients and their family members
• Participated in weekly multidisciplinary staffing meetings and represent status of social service needs of hospice patients
• Facilitated annual memorial service honoring deceased hospice patients of previous year

• Facilitated peer support groups to help clients connect with others.
• Assisted clients in identifying community resources and connecting with appropriate services.
• Monitored clients' progress to adjust treatment plans accordingly.
• Evaluated clients' social, emotional and psychological needs to create treatment plans.
• Participated in various oncology psychosocial research and presented projects at various oncology conferences including Association of Oncology Social Work and Multi National Association for Support Care in Cancer
• Provided psychosocial assessment, referral to community resources, and discharge planning