AVIS LOGAN
Atlanta,GA
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
Owner & Operator
A&L Cleaning Services LLC
08.2018 - Current
- Residential Home Services, a Home-Based Serviced Provider we service the surrounding
- Areas of Atlanta
- The company worked on a Lead Based service
- We made calls out also
- Calls come in as well
- We made appointments
- Sent emails out
- We went out and to the Consumer face to face for a meet & greet
- We trained associates for assigned duties
- This job You must travel 100%
- This business is not currently in operational status right now.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Consulted with customers to assess needs and propose optimal solutions.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Sales Associate
Nissan of Union City
08.2013 - 05.2018
- Handled customer inquiries, problems, questions, and payment/service requests, managing multiple priorities at once
- Managed a high-volume workload within a deadline-driven, fast-paced atmosphere
- Settled volatile customer situations through creative problem solving and in seeking common ground
- Completed voluntary customer service training to learn ways to enhance client satisfaction and improve personal productivity.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed strong rapport with customers and created positive impression of business.
- Monitored customers for signs of security concerns and escalated issues to management.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Recommended complementary purchases to customers, increasing revenue.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Engaged with customers to build rapport and loyalty.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Built relationships with customers to encourage repeat business.
- Prioritized helping customers over completing other routine tasks in store.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Licensed Field Underwriter
Banker's Life and Casualty Company
09.2006 - 05.2013
- Promoted outside sales
- Provided life insurance policies and Medicare supplement insurance policies, amongst others, to clients seeking services
- Processed and maintained client contracts and other paperwork within company database.
- Evaluated loan applications for affordability and conformance with underwriting guidelines.
- Collaborated with other professionals to develop innovative underwriting solutions.
- Streamlined the underwriting process for increased efficiency and productivity.
- Supported review, acceptance, or denial of new or renewal business after carefully reviewing all information.
- Assessed the financial stability of prospective clients by analyzing credit reports, financial statements, and other relevant documentation to make informed underwriting decisions.
- Conducted thorough applicant interviews to gather relevant data for informed decision-making in the underwriting process.
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
- Participated in regular training sessions, staying current on product offerings, policy updates, and market trends for optimal job performance.
- Collaborated closely with brokers to understand client expectations better and provide accurate and effective underwriting solutions.
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Determined and documented loan conditions and communicated requirements and decisions.
- Maintained a strong working knowledge of industry regulations, ensuring compliance within all aspects of the underwriting process.
Desktop Support Lead
IBM, Global Business Services
06.2008 - 04.2010
- Improved services through a system designed to create the ideal private cloud
- Explained products and services to potential clientele
- Consulted via telephone and in-person meetings with individual and corporate business owners regarding ways to improve current and future services
- Offered proposals
- Reviewed company standings.
- Coordinated efforts with network administration team to optimize connectivity between local machines and shared resources such as servers or printers.
- Monitored system performance to identify potential issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Helped streamline repair processes and update procedures for support action consistency.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Supported multiple departments through tailored desktop configurations based on individual needs and preferences, resulting in increased user satisfaction.
- Performed routine system backups to ensure data integrity in the event of hardware or software failure.
- Diagnosed and troubleshot hardware, software and network issues.
- Implemented remote access tools to provide off-site support for remote employees, increasing their productivity levels while reducing travel costs for the company.
- Served as primary point of contact for all desktop support inquiries, maintaining strong relationships with users and stakeholders.
Sales Manager
HH Gregg
09.2004 - 03.2006
- Monitored sales transactions and assisted on the sales floor with customers' purchases of furniture
- Stocked furniture once trucks arrived
- Maintained cleanliness of overall store areas
- Ensured effective and efficient delivery of specified products to customer satisfaction.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Organized promotional events and interacted with community to increase sales volume.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Evaluated performance against goals and implemented appropriate development plans.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Education
Associate of Arts - Business
Kennesaw State University
Kennesaw, GA08.2011
No Degree - Surgical Technology
Georgia Medical
Marietta, GA05.2003
Skills
- Phone etiquette
- Sales
- Microsoft Office software
- Organization
- Ability to multitask
- Attention to detail
- Excellent written and verbal communication
- Problem-Solving
- Team Leadership
- Attention to Detail
- Customer Relations
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team staff members.
- Collaborated with team of in the development
- Collaborated with team of10 in the development of Different projects
- Achieved Goals through effectively helping with implementations of the projects
Timeline
Owner & Operator
A&L Cleaning Services LLC
08.2018 - Current
Sales Associate
Nissan of Union City
08.2013 - 05.2018
Desktop Support Lead
IBM, Global Business Services
06.2008 - 04.2010
Licensed Field Underwriter
Banker's Life and Casualty Company
09.2006 - 05.2013
Sales Manager
HH Gregg
09.2004 - 03.2006
Associate of Arts - Business
Kennesaw State University
No Degree - Surgical Technology
Georgia Medical