Avis Mitchell
Houston,Texas
Summary
Highly motivated leader with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Branch Manager
Navy Federal Credit Union
Houston, TX
12.2021 - Current
- Developed strategies to increase member satisfaction and loyalty.
- Implemented internal control procedures to minimize risk exposure.
- Monitored financial performance of the branch on a monthly basis.
- Resolved escalated member complaints in a timely manner.
- Established strong working relationships with internal partners
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Participated in community events to promote brand awareness.
Assistant Manager
Navy Federal Credit Union
Houston, TX
10.2018 - 11.2021
- Monitor cash operations to stay within required cash limits
- Oversee daily balancing of operational/reserve vaults, ATM.
- Ensure team members are compliant with all security, safety, and emergency preparedness procedures
- Responsible for development and growth of staff
- Responsible for recruiting, on-boarding, and overseeing training of new team members
- Work hand in hand with Branch Managers in leading the team to deliver high quality member service
- Prepare annual Performance Evaluation
- Facilitate one on one coaching sessions to ensure that each team member has a clear expectation of the professional goals set
Assistant Branch Manager
Chase Bank of Texas
Houston, TX
06.1992 - 06.2018
- Support the Branch Manager with all aspects of branch operations including customer’s expectations.
- Providing exceptional customer service by sharing and setting up self-service options to access their account, processing and assisting with transactions
- Focused on building relationships with customers and assisting with specialized financial needs
- Managed and assisted Tellers throughout the day. Prioritizing and prepared Tellers scheduled for the work day
- Actively identify, coach, develop, motivate and support employees so they can provide superior customer service
- Create and maintain a customer friendly environment encouraging customers to return and providing incentives so employees will enjoy what they do
- Set metric goals for both the branch and employees and tracked results through KPI’s (Key Performance Indicators) to ensure goals were being met
Education
Prairie View A & M University
Prairie View, TXSkills
- Branch Operations Management
- Possess excellent interpersonal, analytical skill
- Demonstrated ability to establish credibility quickly amongst team members and peers
- Positive attitude
- Excellent work ethic
- Customer Service
Certification
- Notary
- Medallion Stamp Certified
Timeline
Branch Manager
Navy Federal Credit Union
12.2021 - Current
Assistant Manager
Navy Federal Credit Union
10.2018 - 11.2021
Assistant Branch Manager
Chase Bank of Texas
06.1992 - 06.2018
Prairie View A & M University