Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessAnalyst
Avis Morris

Avis Morris

Victorville,CA

Summary

Cultivated a reputation for professionalism and integrity in customer service roles. Led initiatives to enhance communication and problem-solving strategies within teams. Navigated complex client needs with resourcefulness and adaptability. Streamlined organizational processes to prioritize tasks and meet deadlines. Fostered a proactive approach to detail management and corrective actions. Pursued opportunities for growth and leadership in diverse environments. Willing to relocate for suitable positions across the US.

Overview

28
28
years of professional experience
1
1
Certificate

Work History

EOB Payment Analyst/Patient Accounting - Reimbursement/Appeals

Desert Valley Hospital / Medical Group
Victorville, CA
12.2020 - Current
  • Reviews clinical and medical records for completeness and determines administrative or clinical appeal. Assigns reviews to physician advisers and medical directors for those requiring medical necessity reviews. Enters all data related to appeals and case reviews into a database.
  • Reviewing and analyzing financial transactions, ensuring accuracy, and resolving discrepancies. Play a crucial role in managing payment processes, monitoring accounts, and collaborating with internal teams to ensure financial integrity and compliance
  • Assist patients with all hospital billing issues
  • Check incoming paperwork (correspondence, invoices etc.) and make copies before distributing
  • Sort all papers alphabetically and according to content, dates, significance etc.
  • Create or update records with new files and information
  • Store all paperwork in designated places securing the important documents
  • Enter paperwork into an electronic system either by data entry or by using optical scanners
  • Deal with all requests to access files and keep logs of borrowed papers
  • Develop an efficient filing system to make updating and retrieving files easier
  • Follow policies and confidentiality dictations to safeguard data and information
  • Monitor inventory of files, office supplies,etc. and report shortages
  • Dependable with a respect to confidentiality and policies
  • Excellent organizational skills
  • Great attention to detail
  • Trained as coverage for self pay desk
  • Works special projects as assigned by management for corporate office
  • Worked claims daily, as well as handled billing request subpoenas from attorneys offices
  • Worked the vendor invoices for hospital business office
  • Update patients’ insurance information

Warehouse Associate II

Cardinal Health
Ontario, CA
01.2019 - 08.2019
  • Welcome delivery trucks
  • Receive and track shipments
  • Embark merchandise in delivery trucks using appropriate tools
  • Accommodate and carefully handle fragile merchandise
  • Track and document exact shipment arrival and departure times
  • Tag and label merchandise
  • Label and stockpile merchandise according to size, shape, and type.
  • Pick, box, wrap and pack merchandise in accordance with relevant procedures and standards
  • Prepare all orders for shipment
  • Record and manage all impaired or damaged merchandise items
  • Operate adequate merchandise management tools (for example, forklift)
  • Enter data in inventory and logistics software programs

City Carrier Assistant

USPS
Victorville, CA
11.2018 - 01.2019
  • Deliver and collect mail all through the year in assigned city area.
  • Maintain professional relations with city clients.
  • Collect mail weighing up to 35 pounds on shoulder satchels or other carriers.
  • Handle loading and unloading mail containers weighing up to 70 pounds.
  • Categorize mail delivery on established city route.
  • Organize mail in slots of mail rack to facilitate delivery.
  • Deliver mail to residences and business offices along city route.
  • Write delivery forms, collect charges and obtain signature on receipts on mail delivery.
  • Revise address changes in route book and re-address mail.
  • Deliver special mails and designate parcel-post carrier.
  • Ensure to drive vehicle over assigned city route. Worked as a postal support clerk at front window doing customer service , as well as scanning parcels, distributing mail & parcels to PO boxes.

Medical Front Office

Strimling Dermatology Laser & Vein Institute
Las Vegas, NV
09.2016 - 05.2017
  • Greet patients as they arrive into facility and provide them with appropriate information
  • Answer telephone and guide callers regarding medical procedures
  • Schedule and reschedule patients’ appointments
  • Cancel patients’ appointments and provide them with new dates
  • Provide medical billing and coding duties
  • Take and record patients’ vitals
  • Provide education to patients regarding medical procedures
  • Prepare patients for medical procedures
  • Obtain patients’ information and record it in the database
  • Pull patients’ records for doctors’ review
  • Arrange for hospital admissions
  • Direct calls and messages to appropriate hospital or medical office staff
  • Call up patients and remind them of their appointments
  • Manage filing and record keeping activities
  • Order supplies and forms for the medical office
  • Manage inventory of office supplies
  • Submit insurance claims
  • Update patients’ insurance information
  • Ensure completeness and accuracy of patients’ insurance forms prior to submitting
  • Assist doctors by providing limited procedural support
  • Obtain and process new patients’ referrals
  • Take and record patients’ demographic location information
  • Initiate and maintain correspondence with patients and families
  • Liaise with insurance companies
  • Verify clients’ insurance information

CSR - Customer Service Representative ( MetLife Total Absence Management)

Sutherland Global Services
Las Vegas, NV
04.2016 - 09.2016
  • Inbound call center CSR rep for Metlife TAM Team (Intake for leaves of absence)
  • Answer incoming customer phone calls and take appropriate action for each call
  • Maintain customer satisfaction ratings based on explicit criteria set forth by the company
  • Attend mandatory training sessions to stay updated on company policy changes
  • Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
  • Input data into the company computer platform to keep each customer record updated
  • Resolved customer information and complaints
  • Answered general questions
  • Assisted customers with a warm and professional attitude
  • Provided policy and service information
  • Performed data entry for customer information

Recovery & Resolution Admin /Employer Installation Coordinator - Provider Contracts/ HCSA Rep

United Healthcare Group/Optum
Las Vegas, NV
02.2011 - 09.2015
  • Managed all daily administrative processes and Report management for Subro/COB
  • Assisting with all aspects of administrative management, directory maintenance, logistics, equipment and storage
  • Managing inventory of assets and supplies, sourcing for suppliers (vendors) and submitting invoices
  • Coordinating between departments and operating units in resolving day-to-day administrative and operational problems
  • Scheduling and coordinating meetings, interviews, events and other similar activities
  • Sending out and receiving mail and packages
  • Preparing business correspondence, agendas, and presentations, typically using Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)
  • Sending faxes and emails
  • Managing documents and files
  • Performing multifaceted general office support
  • Sending and receiving documents for the company
  • Answering the phone
  • Assisting in various daily operations
  • Operating a range of office machines such as photocopiers and computers
  • Managing mailing or distribution lists as needed
  • Greeting guests and visitors
  • Aided in increased productivity by helping to decrease backlog
  • Assist Subrogation reps with liens & processing of checks
  • Trained employees in implementing daily administrative duties for Subro/COB/CIR
  • Only Person to maintain & run all weekly & monthly reports for over 4 years for Subrogation
  • Aided in the installation process of DRG Pricers & updates to claims computers
  • Assisted with MSP (Medicare Secondary Payor) & checking member eligibility on claims
  • Processing of Claims & Provider Contracts
  • Responsible for Auditing contract loads for adherence to quality measures and reporting standards
  • Analytical and Researching techniques to trend or quantify projects Preparing, processing, and maintaining new group installation and renewals Research and respond to all claims processing inquires from Client Management, Clinical, and other internal departments Perform claim testing to ensure accurate claim adjudication Conduct installation of assigned accounts, including, but not limited to: structure building and billing set up, structure revisions, researching and resolving structure issues, database loading, and preparation of plan materials such as administrative documents and customer education material Overall employer contract loading using various databases and /or source documents.
  • May research installation issues and develop customer specific resolutions which may include auditing contract loads for adherence to quality measures and reporting standards Utilize Facets claims processing system.

Pharmacy Clerk/Technician/Checker

Stater Bros. Pharmacy
Victorville, CA
12.2005 - 09.2010
  • Answering telephones, forwarding calls, taking messages, assisting customers, stocking shelves, operating cash registers, cleaning work areas and sterilizing containers, order medications, organize supplies and label drugs as well as work directly with patient data and preparing insurance forms and maintaining patient profiles
  • Typing and Filling prescriptions
  • Managed all Administrative processes and Audit management
  • Aided in increased productivity by 30% making this pharmacy the top producing store
  • Created programs and events to increase business to the pharmacy
  • Trained employees in implementing the new computer system QS1
  • Promoted within a year to a pharmacy technician

Retail Sales Associate/Merchandiser/Manager/Cosmetics

Harris-Gottschalk's Department Store
Victorville, CA
04.2001 - 12.2005
  • Maintained top producer status in a million dollar plus store in the retail chain
  • Assisted in inventory planning and control
  • Cosmetics Assoc/ counter manager - Clarins Paris/ Fashion fair
  • Planned and supervised all store events and fashion shows
  • Promoted within a year to a merchandiser
  • Supervised all merchandising of department floors

Medical Receptionist/Biller

Steinberg Diagnostic Medical Imaging
Henderson, NV
09.1999 - 01.2000
  • Greet patients, vendors, pharmaceutical representatives, and other visitors to our medical office
  • Answer patient questions and provide assistance and directions when necessary
  • Field all phone calls that arrive using our general office number
  • Respond to emails that arrive using our general office email address
  • Utilize our medical office software to schedule new and follow-up appointments for our patients
  • Register new patients and update necessary records
  • Distribute forms and paperwork to patients and then check them over to ensure that required fields are completed appropriately
  • Process bills, invoices, and patient payments in office
  • Maintain confidentiality of all patient records and X-rays
  • Manage inventory of necessary office supplies and coordinate reordering
  • Ensure that the waiting room environment remains quiet, calm, and welcoming
  • Uphold the positive reputation of our medical office by always treating visitors in a friendly, welcoming, and compassionate manner
  • Cross trained in medical billing within a month of being with the company

Collections Rep

Household Credit Services
Summerlin, NV
02.1999 - 08.1999
  • Assisted my team in maintaining #1 status in the company at mid stage collections
  • Managed debt resolution and consolidation
  • Maintained customer needs assessment and account relationship management
  • Fast paced work, call center environment, professional atmosphere
  • Outbound service operations
  • Customer loyalty

Office Manager

Cash back Catalog
Las Vegas, NV
02.1998 - 12.1998
  • Office management and cash management
  • Managed accounts payable and receivable
  • Trained and managed other employees
  • Balanced employees till drawers and safes
  • Payroll and invoice coding
  • Bank Deposits
  • Assign and mentor clerical, administrative and secretarial responsibilities and tasks among office staff allocate available resources to enable successful task performance co-ordinate office staff activities to ensure maximum efficiency evaluate and manage staff performance recruit and select office staff organize orientation and training of new staff members coach, mentor and discipline office staff design and implement filing systems ensure filing systems are maintained and current establish and monitor procedures for record keeping ensure security, integrity and confidentiality of data design and implement office policies and procedures oversee adherence to office policies and procedures analyse and monitor internal processes implement procedural and policy changes to improve operational efficiency prepare operational reports and schedules to ensure efficiency co-ordinate schedules, appointments and bookings monitor and maintain office supplies inventory review and approve office supply acquisitions handle customer inquiries and complaints manage internal staff relations maintain a safe and secure working environment

Head Hostess

Harley-Davidson Café
Las Vegas, NV
07.1997 - 02.1998
  • Assisted with VIP Relations
  • Managed front office operations
  • Customer management
  • Workflow planning
  • Supervised implementing of company policies and procedures

Education

Business Administration - College

UNLV
Las Vegas, NV
12.1997

General Studies - College

Victor Valley College
Victorville, CA
12.1996

General Studies - High school diploma

Eisenhower High School
Rialto, CA
12.1990

Skills

Streamlined administrative operations to optimize overall efficiency

Assisted guests with check-in and check-out procedures Provided information regarding hotel amenities and nearby attractions Supported front desk operations by handling phone inquiries and managing reservations

Developed and refined expertise in intake processes through two years of dedicated experience

Streamlined task scheduling and prioritization to maximize productivity

Assisted with daily administrative tasks to support front office operations Helped team members keep schedules and appointments organized Aided in communication between departments to improve workflow

Assisted in coding medical records according to ICD standards Supported healthcare teams in maintaining precise patient data Aided in organizing coding documentation for easy access

Assisted in daily operations of Eaglesoft Supported team members in reaching project objectives Helped maintain a positive work atmosphere

Exhibited advanced computer literacy through over 10 years of experience with diverse software applications

Assisted customers with inquiries and issues to improve satisfaction Supported resolution of product-related concerns Facilitated communication between customers and service teams

Processed customer invoices and payments with precision Assisted in keeping organized records of accounts receivable Supported team in addressing billing discrepancies effectively

Assisted in organizing patient accounts for medical collections Supported team in addressing billing inquiries and resolving disputes Helped facilitate communication between patients and healthcare providers regarding payment processes

Employed medical terminology to facilitate effective communication in clinical environments

Administered insurance verification processes to guarantee precise patient billing

Managed daily communications and scheduled meetings using Microsoft Outlook Assisted team members by organizing shared calendars and coordinating appointments Maintained organized email correspondence to support workflow efficiency

Assisted customers in determining product requirements and offering suitable solutions Supported sales team in meeting objectives through clear communication Helped maintain inventory levels and organize product displays

Assisted in document creation and data management using Microsoft Office applications Supported team members in organizing presentations and reports Helped maintain accurate records and schedules

Utilized extensive expertise in Microsoft Office to optimize productivity and streamline workflows

Oversaw daily operations within a medical office to optimize patient flow

Oversaw Kronos system administration to enhance timekeeping and payroll accuracy

Implemented sourcing strategies to identify and engage high-potential candidates

Processed invoices and supported payment schedules to facilitate timely vendor payments Assisted with account reconciliation to uphold accurate financial records Collaborated with team members to address discrepancies and enhance workflow efficiency

Oversaw collections processes to guarantee prompt recovery of outstanding debts

Spearheaded customer care initiatives to enhance service delivery and elevate client satisfaction

Spearheaded customer support initiatives to enhance service delivery and expedite issue resolution

Synthesized and evaluated reports to drive strategic decision-making

Oversaw data entry operations, leveraging over a decade of expertise

Assisted in conducting medical imaging procedures to aid in patient diagnosis and treatment Supported maintenance of imaging equipment for optimal performance Collaborated with healthcare teams to enhance patient care and imaging workflows

Directed team operations and strategic initiatives to optimize productivity

Cultivated seven years of extensive office experience to optimize operational efficiency

Directed comprehensive records management processes to uphold data integrity and ensure compliance

Assisted customers with inquiries and resolved issues efficiently Supported team members in meeting service objectives Maintained detailed records of customer interactions

Assisted in monitoring employee hours and attendance Supported teams in keeping precise records of time worked Aided in establishing time management practices to enhance efficiency

Utilized over 10 years of advanced computer skills to drive operational efficiency improvements

Oversaw dental billing processes to guarantee precise and prompt claims submission

Assisted customers with inquiries and issues to improve satisfaction Supported team members in resolving complex problems Maintained accurate records of customer interactions for future reference

Oversaw patient scheduling, appointment confirmations, and front desk operations

Utilized over 10 years of clerical expertise to optimize administrative processes

Assisted in coding procedures to ensure accurate billing and documentation Supported healthcare teams in comprehending CPT coding guidelines Aided in maintaining compliance with coding standards

Streamlined inventory management and organization processes within warehouse operations

Managed medical billing operations to guarantee precise and prompt claims submission

Assisted teams in planning events by coordinating logistics and managing schedules Supported execution of event plans to achieve goals Collaborated with vendors to facilitate operations during events

Assisted in coding medical records to ensure accurate billing and reimbursement Supported healthcare teams by maintaining compliance with coding regulations Organized patient data for efficient retrieval and analysis

Oversaw comprehensive accounting functions for four years, ensuring accuracy and compliance with regulatory standards

Facilitated exceptional customer service by efficiently addressing inquiries and resolving issues

Assisted teams in leveraging Excel for data analysis and reporting Supported colleagues in developing spreadsheets to monitor project progress Helped maintain organized records for easy data access

Oversaw comprehensive financial reporting processes to guarantee accuracy and compliance

Assisted in managing electronic medical record systems to improve patient data access Supported healthcare teams in using EMR systems for enhanced patient care Aided in training staff on EMR functionalities to boost operational efficiency

Assisted dental teams with patient record management using Dentrix software Supported scheduling and appointment coordination to improve office workflow Provided technical assistance to Dentrix users for software troubleshooting

Facilitated comprehensive administrative support to optimize operational efficiency

Oversaw medical billing processes, ensuring accuracy and adherence to regulatory standards

Assisted in scheduling appointments for patients Supported healthcare providers with daily schedule management Facilitated patient flow through effective appointment coordination

Assisted in facilitating communication through phone interactions Helped customers resolve inquiries and concerns Supported team members in upholding professional phone etiquette

Leveraged Microsoft Word to design and format professional documents

Embraced new concepts and processes with agility, showcasing strong adaptability and learning capacity

Managed cash handling and transaction processing operations with precision and efficiency

Assisted teams in using Microsoft Teams for communication and collaboration Supported project coordination through organized channels and meetings Helped conduct training sessions to improve team skills with Microsoft Teams features

Assisted in categorizing healthcare services with HCPCS codes Supported teams in ensuring accurate coding for billing Helped organize coding resources for quick access

Executed strategic organizational techniques to enhance project workflow efficiency

Managed QuickBooks for comprehensive financial management and reporting functions over four years

Assisted in coding medical records to support accurate billing and reimbursement Aided healthcare teams by upholding coding compliance with regulations Helped organize patient data for easier retrieval and analysis

Assisted with daily office tasks by organizing schedules and managing correspondence Supported team members with administrative duties to improve efficiency Helped coordinate meetings and events to promote clear communication

Directed management strategies to enhance operational efficiency

Assisted in coding medical records for accurate billing and reimbursement Supported healthcare teams by maintaining coding compliance with regulations Contributed to the organization of patient data for efficient retrieval and analysis

Facilitated effective dispute resolution processes to enhance stakeholder relationships

Assisted customers with electronic payment processing Supported team members in troubleshooting payment issues Facilitated training sessions on electronic payment systems

Utilized Microsoft Excel to assist in data organization and analysis Supported team members in creating spreadsheets for project tracking Aided in generating reports to facilitate decision-making processes

Assisted in managing cash flow to support daily operations Helped track expenses and revenues to maintain financial stability Supported reconciliation of accounts to ensure accuracy

Executed transaction monitoring processes to ensure compliance with regulatory standards

Assisted in coding medical records for accurate billing and reimbursement Supported healthcare teams by maintaining coding compliance with regulations Contributed to the organization of patient data for efficient retrieval and analysis

Management

Certification

  • Food Handler Certification
  • Driver's License

Timeline

EOB Payment Analyst/Patient Accounting - Reimbursement/Appeals

Desert Valley Hospital / Medical Group
12.2020 - Current

Warehouse Associate II

Cardinal Health
01.2019 - 08.2019

City Carrier Assistant

USPS
11.2018 - 01.2019

Medical Front Office

Strimling Dermatology Laser & Vein Institute
09.2016 - 05.2017

CSR - Customer Service Representative ( MetLife Total Absence Management)

Sutherland Global Services
04.2016 - 09.2016

Recovery & Resolution Admin /Employer Installation Coordinator - Provider Contracts/ HCSA Rep

United Healthcare Group/Optum
02.2011 - 09.2015

Pharmacy Clerk/Technician/Checker

Stater Bros. Pharmacy
12.2005 - 09.2010

Retail Sales Associate/Merchandiser/Manager/Cosmetics

Harris-Gottschalk's Department Store
04.2001 - 12.2005

Medical Receptionist/Biller

Steinberg Diagnostic Medical Imaging
09.1999 - 01.2000

Collections Rep

Household Credit Services
02.1999 - 08.1999

Office Manager

Cash back Catalog
02.1998 - 12.1998

Head Hostess

Harley-Davidson Café
07.1997 - 02.1998

Business Administration - College

UNLV

General Studies - College

Victor Valley College

General Studies - High school diploma

Eisenhower High School