Avis Lesley Marie Shaw
Indianapolis,US
Summary
Customer-focused professional with successful 7-year career in Customer Relations and Fast Food industry sector. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Shift Manager/Key Holder
BurgerKing
05.2023 - Current
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels within given 8 hr shift.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Oversaw cash handling procedures within 10 hr shift, maintaining accurate records of transactions and preventing discrepancies.
- Monitored employee performance, providing constructive feedback and coaching to foster professional growth.
Assiatant Manager
Mcdonalds
06.2022 - 04.2023
- Mentored team members to enhance professional development and accountability in workplace within 8hr time span.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering positive work environment.
Breakfast Manager
Burger King
10.2020 - 04.2022
- Addressed any customer complaints or concerns promptly, demonstrating excellent problem-solving skills while maintaining professionalism.
- Supervised team of servers and kitchen staff, fostering collaborative work environment and high employee morale during 5hr period of time.
- Monitored guest feedback to identify opportunities for improvement and implement necessary changes.
- Managed daily operations for smooth-running breakfast shift, resulting in increased guest retention.
- Enhanced customer satisfaction by ensuring timely and efficient breakfast service.
- Implemented cost-control measures to optimize inventory management and reduce food waste.
Hotel Front Desk Clerk
Anad Hospitality/ Stay Inn And Suites
06.2016 - 02.2018
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests within 8 hr shift.
- Oversaw fast-paced front desk operations and guests' needs at busy facility open 24hrs for guest assistance.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Resolved service-related problems and documented actions in system.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
Education
High School Diploma -
Hancock Cty High School
Sneedville, TN05.1997
Skills
- Computer Literacy
- Reliability
- Problem Solving
- Organizational Skills
- Guest Relations
- Telephone Etiquette
- Microsoft Office
- Excellent Communication
- Guest Reception
- Customer Service Management
- Guest Registration
- Reservations
Timeline
Shift Manager/Key Holder
BurgerKing
05.2023 - Current
Assiatant Manager
Mcdonalds
06.2022 - 04.2023
Breakfast Manager
Burger King
10.2020 - 04.2022
Hotel Front Desk Clerk
Anad Hospitality/ Stay Inn And Suites
06.2016 - 02.2018
High School Diploma -
Hancock Cty High School
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