Avis Suk Kwun Chow

• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Trained employees on additional job positions to maintain coverage of roles.
• Exercised good judgment and decision-making in escalating concerns and resolving issues.
• Assigned tasks to associates to fit skill levels and maximize team performance.

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• Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
• Developed organizational filing systems for confidential customer records and reports.

• Greeted patients upon arrival at the office, checked-in patients, collected necessary paperwork, and provided directions to exam rooms.
• Responded promptly to requests from medical staff members for assistance or information related to patient care.
• Compiled reports summarizing daily activities or special projects as requested by management.
• Resolved customer service issues in a timely manner while maintaining professionalism.
• Assisted with filing and organizing medical records according to established protocols.
• Provided administrative support to medical staff, including scheduling patient appointments and managing physician calendars.
• Prepared correspondence and other documents as needed.
• Maintained inventory of office supplies, equipment, and medications; ordered additional items when needed.
• Answered and directed incoming calls in a professional manner.
• Collected information, verified insurance and collected co-payments for patients as part of check-in process.
• Assisted with referrals and prepared medical records for patients.
• Cleaned and disinfected exam tables, trays and lamps to comply with infection control policy.
• Scheduled and confirmed patient appointments, reminder calls to reduce no shows, answered incoming calls, and assisted with inquiries.
• Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
• greeted patients warmly and provided excellent service.

• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Received incoming calls and coordinated with staff to fulfill customer requests.
• Greeted visitors to provide information and direct to appropriate personnel.
• Explained policies and procedures to visitors.
• Responded to inquiries and room requests made online, by phone and via email.
• Worked with housekeeping and maintenance staff to address and resolve building and room issues.
• Input customer data into reservation systems and updated to reflect room changes.
• Showed off dining areas, pool, spa and fitness center to prospective and current guests.
• Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
• Maintained an organized reception area and ensured that all guests were attended to promptly.
• Greeted customers warmly and made them feel welcome.
• Resolved any customer complaints or issues in a timely fashion following established protocols.
• Coordinated travel arrangements for employees and visitors when required.
• Ensured reception area remained clean and organized throughout the day.
• Collected payments for services rendered and managed invoices.
• Greeted visitors and provided exceptional customer service at front desk.

• merchandise delivery and packaging
• prepare invoices
• Coordinated support to facilitate general office operations.
• Provided excellent customer service to clients and vendors.
• Assisted organizational efforts by filing, entering data and answering phones.