Tatinya VonCords
El Cajon,CA
Summary
Professional operator skilled in managing telecommunications systems and ensuring seamless communication. Adept at handling multiple lines, addressing inquiries, and providing exceptional customer service. Strong team collaborator with focus on achieving results and adapting to changing needs. Reliable and flexible, excelling in environments that require efficient multitasking and technical proficiency.
Overview
10
10
years of professional experience
Work History
PBX Operator/Customer Service
Enterprise Solutions/UCSD Health
02.2025 - 04.2025
- Efficiently answered and directed over 100 incoming calls daily for UCSD Hospitals and Urgent Care, ensuring timely and accurate connection of patients to appropriate departments and services.
- Operate the PBX or switchboard system to relay incoming, outgoing, and interoffice calls.
- Take and deliver accurate messages when necessary.
- Monitor emergency and alarm systems and notify appropriate personnel in case of an emergency.
- Maintain an updated directory of staff and frequently contacted organizations.
- Handle paging systems or overhead announcements as needed.
- Perform light administrative duties such as data entry, maintaining call logs, or updating contact lists.
- HIPPA Compliance
Customer Relations Admin Specialist
The UPS Store Corporate Office
02.2022 - 09.2024
- Managed inbound/outbound calls, routing inquiries, and ensuring smooth communication.
- Greeted visitors and maintained front desk operations, creating a professional and welcoming atmosphere.
- Delivered routine information to both internal and external stakeholders, maintaining high professionalism.
- Resolved customer concerns by applying established procedures and researching complex issues.
- Served as the primary point of contact for inquiries related to departmental policies and procedures.
- Managed and tracked UPS Call Logs, ensuring accurate documentation and follow-up on customer concerns.
- Created customer cases using SalesForce.
- Toastmasters Club Member: Enhanced public speaking, communication, and leadership skills.
Administrative Assistant III
Randstad – Kaiser Permanente Zion Medical Center
04.2021 - 01.2022
- Coordinated project meetings, schedules, agendas, and timelines, preparing reports and presentations.
- Composed letters and reports for executive/manager review, ensuring clarity and accuracy.
- Maintained confidential department files and executive calendars, coordinating meetings and conferences.
- Screened telephone calls and visitors, referring them to appropriate staff members.
- Interpreted organizational policies and provided clear responses to inquiries.
- Acted as liaison between top-level management, board members, and departments.
Customer Relations Admin
UPS Store Corporate Office
09.2020 - 04.2021
- Managed phone calls, routed inquiries, and greeted visitors, delivering routine information.
- Resolved customer concerns using established protocols and researched departmental policies.
- Handled confidential information and managed sensitive matters with professionalism.
- HIPPA Compliance
- Temporary Contract
Various Administrative and Data Entry Roles
01.2015 - 01.2020
- Provided HR support at Vista Community Health, Noah Homes
- Performed data entry tasks for major medical insurance companies, including data migration from Salesforce and Excel.
- Provided customer service support by processing medical records, providing status updates, and handling payments.
- Temporary/Contract Positions
Data Entry
Randstad – Covance
07.2018 - 06.2019
- Data Entry for Patient Forms
- Trained new agents on Salesforce and HIPAA compliance for pharmaceutical documentation.
- Entered patient data for new medication starts, ensuring accuracy and compliance.
Customer Service Representative
Sharp Health Plan/Aerotek
11.2017 - 05.2018
- Provided billing assistance, policy information, and helped with doctor selection and changes.
- Processed payments and addressed appeals and grievances for healthcare providers.
Education
GED -
Grossmont Adult School
01.2004
Bachelor’s Degree - Business Administration
DeVry Online University
Medical Administrative Assistant Certificate - undefined
Maric College of Medical Careers
Skills
- Salesforce (2 years)
- AutoCAD (3 years)
- ReQlogic (1 year)
- Concur (1 year)
- Epic (1 year)
- HIPPA Compliance (5 years)
- Microsoft Office Suite (Word, Excel, Access, PowerPoint) (10 years)
- Purchasing & Inventory Management (3 years)
- Accounts Payable/Receivable (1 year each)
- ADP Payroll Processing (1 year)
- Cisco Phone System (8 years)
- Tracking Packages
- Meeting Minutes & Scheduling
- Expense Report Management
- Strong telephone etiquette
- Answering questions
- Telephone operations
- Operating switchboards
Timeline
PBX Operator/Customer Service
Enterprise Solutions/UCSD Health
02.2025 - 04.2025
Customer Relations Admin Specialist
The UPS Store Corporate Office
02.2022 - 09.2024
Administrative Assistant III
Randstad – Kaiser Permanente Zion Medical Center
04.2021 - 01.2022
Customer Relations Admin
UPS Store Corporate Office
09.2020 - 04.2021
Data Entry
Randstad – Covance
07.2018 - 06.2019
Customer Service Representative
Sharp Health Plan/Aerotek
11.2017 - 05.2018
Various Administrative and Data Entry Roles
01.2015 - 01.2020
Bachelor’s Degree - Business Administration
DeVry Online University
Medical Administrative Assistant Certificate - undefined
Maric College of Medical Careers
GED -
Grossmont Adult School
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