Aviya Caspi

As an Operations Manager at EL AL Israel Airlines, I oversee daily flight operations, ensuring efficiency, safety, and regulatory compliance. My role involves coordinating cross-functional teams, optimizing ground handling processes, and implementing strategies that enhance on-time performance and customer satisfaction.

In addition, I am responsible for creating and managing the work schedule for a team of over 30 employees, ensuring efficient shift coverage and smooth daily operations. This role requires strong organizational skills, attention to detail, and the ability to coordinate with multiple team members and departments.

Managed the welfare and service conditions of over 100 soldiers, providing personalized support and guidance. Collaborated with military departments to ensure access to essential resources, organized morale-boosting activities, and mediated between soldiers and command to resolve personal and administrative issues. Maintained confidential records in compliance with military welfare policies.
This role developed my skills in interpersonal communication, conflict resolution, and organizational management within a high-pressure environment.