WITLIE GUILE
Florence
Summary
Experienced Sales Consultant, Transfer Agent and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies.
Overview
12
12
years of professional experience
Work History
Investor Services Representative
SS&C Technologies, Inc
01.2023 - Current
- Quickly and efficiently provide answers or solutions that help resolve intricate circumstances.
- Serve as a primary point of contact for participants and investors
- Services clients within the retail retirement services space and/or government & municipality space
- Respond to complex inquiries, processing transactions
- Address participants’ questions or concerns in the areas of investments, plan regulations, account specific information, online support, account maintenance, and processing of account
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
Route Service Sales Representative
CINTAS, Professional Uniform and Facility Services
10.2020 - 03.2021
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders
- Displayed products properly at customer sites and according to company specifications and policies
- Immediately addressed problems with customers to promote speedy resolution
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns
- Stayed in open communication with existing customers to offer immediate access to new products
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Completed accurate and efficient AP/AR actions and resolved discrepancies to maintain compliant accounts.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
Senior Sales Consultant
Sprint/T-Mobile
04.2015 - 10.2020
- Generated new business through effective prospecting, telemarketing, territory planning and relationship building
- Monitored and managed staff performance to attain target metrics both individually and team unit
- Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully
- Explained important information regarding features and functions for various products so that customer was knowledgeable
- Trained personnel in proven consultative sales approaches, as well as sales and follow-up processes
- Utilized Customer HUB system to track activities and set appointments
- Provided high level of tailored service to each and every customer, which helped to build lucrative, lasting partnerships
- Utilized extensive communication and interpersonal skills to reach out to prospective leads through cold calling
- Instructed sales staff on product protocols, proper utilization and effective guidance methods to support clinical application of devices
- Evaluated clients' needs and created plan of action to provide solutions
- Performed 10-15 marketing calls per day to establish weekly appointments.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Walked individuals through basic troubleshooting tasks.
Market Manager
DOTS
09.2013 - 02.2015
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
- Supervised guests at front counter, answering questions regarding products
- Managed inventory control, cash control and store opening and closing procedures
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Completed point of sale opening and closing procedures
- Protected store from loss or theft by setting and enforcing clear security policies.
Sales Associate
TJ Maxx, TJX Companies
11.2011 - 10.2014
- Helped customers locate products and checked the store system for merchandise at other sites
- Engaged with customers to effectively build rapport and lasting relationships
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
- Worked alongside retail representatives to enhance product presentations and advertising collateral
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Educated associates on market trends and stayed up-to-date on forecasts
- Processed product returns and assisted customers with other selections
- Achieved perfect attendance and on-time record
- Provided positive first impressions to welcome existing, new and potential customers.
Education
Bachelor Of Applied Science - Business Management
University of South Carolina
5 2017
Skills
- Team support
- Conflict resolution
- Clerical
- Teamwork
- Written Communication
- Leadership
- Cultural awareness
- Computer skills
- Needs assessment
- Filing and data archiving
- P>Workplace training
- P>Complex problem solving
- P>Detail oriented
- Technical aptitude
- Computer Skills
- Remote Support
- Technical Troubleshooting
Timeline
Investor Services Representative
SS&C Technologies, Inc
01.2023 - Current
Route Service Sales Representative
CINTAS, Professional Uniform and Facility Services
10.2020 - 03.2021
Senior Sales Consultant
Sprint/T-Mobile
04.2015 - 10.2020
Market Manager
DOTS
09.2013 - 02.2015
Sales Associate
TJ Maxx, TJX Companies
11.2011 - 10.2014
Bachelor Of Applied Science - Business Management
University of South Carolina
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