Avnish Tanwar
Hospitality Manager
Boston,MA
Summary
Productive Waiter with a distinguished understanding of customer satisfaction in dining and communication establishments. Skilled at increasing sales of specials and beverages with excellent salesmanship and successfully handling many tables at once. Committed to effective collaboration and excellent service. Motivated surveying food with an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
3
3
years of professional experience
Work History
Waiter
Rang Indian Bistro
Boston, MA
03.2022 - Current
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Used cash registers and credit card machines to cash out customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Stayed up-to-date on menu changes to help customers make food choices.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Checked identification for minimum age for sale of alcoholic beverages.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Education
DATA ANALYTICS - Database Management
Northeaster University
Boston, MA12.2023
Bachelor of Business Administration - Finance
DAVV
India06.2021
Skills
- Team Player
- Order Accuracy and Delivery
- Interactive Management
- Conflict and Complaint Resolution
- Bathroom Servicing
- Dining Room Cleaning and Upkeep
- Warm and Friendly
- Customer Service and Rapport
- Cool Under Pressure
- Guest Relations Management
- Waiting Tables
- Able to Lift 30 Pounds
- Age Verification
- Traffic Calming
- Billing and Payment Processing
- Guest Satisfaction
- Guest Inquiries
- Folding Ingredients
- Waste Control
- Phone Inquiries
- Supply Restocking
- Creative Solutions
- Food Preparation and Safety
Languages
Hindi
Native or Bilingual
English
Professional Working
Timeline
Waiter
Rang Indian Bistro
03.2022 - Current
DATA ANALYTICS - Database Management
Northeaster University
Bachelor of Business Administration - Finance
DAVV
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