Avnishkumar S Gheewala

Front desk clerk

Comfort Suites

08.2022 - Current

Consistent presence at the Front Desk to greet guests immediately with a friendly and sincere welcome
Recognize brand members and returning guests
Promptly complete the registration process by inputting and retrieving information from our software systems
Confirm pertinent information, promote marketing programs, and make appropriate room selections
Assist in providing information on hotel services and room location
Serve as Trainer to Front Desk Agents and Role Model expected behaviors consistently
Answer phones promptly using a courteous manner to assist all guests' inquiries
Up-sell rooms where possible to maximize hotel revenue
Answer, record and process all guests' calls, messages, questions, or concerns
Discreetly and professionally process all payment information, ensuring all documents have been verified and recorded
Check guests out, resolve any late or disputed charges to ensure guests leave happy
Issue, control, and release guest safe-deposit boxes in line with hotel procedures
Summon guests service personnel for assistance to escort guests to their room as appropriate
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
Take action to solve guests' problems/complaints using appropriate service recovery guidelines
Ensure staff working has the skills to solve Guest Concerns
Always follow established hotel safety protocols and procedures
Immediately report any health and safety incident, security breaches, concerns, or suspicious behavior to the manager on duty
Ensure proper staffing levels at the front desk by being at the front desk, a majority of time on shift
Serve as additional backup to Night Auditor and work a minimum of 2 shifts per month in Night Audit to maintain knowledge and expertise
Have complete understanding of all front office associate roles and duties and be able to perform duties at any given time
Manage training completion for all Front Desk Agents, as assigned by the Front Office Manager and Lead Supervisor, Front Office