Avnishkumar S Gheewala
Fort Worth
Overview
9
9
years of professional experience
Work History
Front desk clerk
Comfort Suites
08.2022 - Current
- Consistent presence at the Front Desk to greet guests immediately with a friendly and sincere welcome
- Recognize brand members and returning guests
- Promptly complete the registration process by inputting and retrieving information from our software systems
- Confirm pertinent information, promote marketing programs, and make appropriate room selections
- Assist in providing information on hotel services and room location
- Serve as Trainer to Front Desk Agents and Role Model expected behaviors consistently
- Answer phones promptly using a courteous manner to assist all guests' inquiries
- Up-sell rooms where possible to maximize hotel revenue
- Answer, record and process all guests' calls, messages, questions, or concerns
- Discreetly and professionally process all payment information, ensuring all documents have been verified and recorded
- Check guests out, resolve any late or disputed charges to ensure guests leave happy
- Issue, control, and release guest safe-deposit boxes in line with hotel procedures
- Summon guests service personnel for assistance to escort guests to their room as appropriate
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
- Take action to solve guests' problems/complaints using appropriate service recovery guidelines
- Ensure staff working has the skills to solve Guest Concerns
- Always follow established hotel safety protocols and procedures
- Immediately report any health and safety incident, security breaches, concerns, or suspicious behavior to the manager on duty
- Ensure proper staffing levels at the front desk by being at the front desk, a majority of time on shift
- Serve as additional backup to Night Auditor and work a minimum of 2 shifts per month in Night Audit to maintain knowledge and expertise
- Have complete understanding of all front office associate roles and duties and be able to perform duties at any given time
- Manage training completion for all Front Desk Agents, as assigned by the Front Office Manager and Lead Supervisor, Front Office
Front desk clerk
Quality Inn & Suites
02.2016 - 08.2022
- Answer phone calls; customer service; collecting payments and maintaining records of budgets, funds and expenses;
- Assign tasks to housekeepers; keep track of inventories and order new supplies when needed;
- Inspect rooms, pools and other areas to ensure staff are keeping them clean and presentable
Education
Bachelor's degree - Accounting
S.B.Garda College
High School Diploma -
Seth Hiralal Chotalal Parekh Navsari High School
Skills
- Office equipment (copier, fax, scanner, label maker)
- Microsoft Suite (Excel, Word, Outlook, etc)
- Leadership
- Accounting
- Office Management
- Payroll
- Accounts Payable
- Bank Reconciliation
- General Ledger Accounting
- Financial Report Writing
- Auditing
- Balance Sheet Reconciliation
- Customer service
- Technical support
- Cash handling
- Guest services
- Front desk
- Tax experience
- Cash register
- Accounts receivable
- Pricing
- Sales
- Balance sheet reconciliation
- Bookkeeping
- Banking
- Hotel experience
- Negotiation
- Account Reconciliation
- Financial Analysis
- Microsoft Excel
- Computer skills
- Communication skills
- Management
- Writing skills
- Microsoft Office
- Leadership Working
Additional Information - Work Authorization
I am legally authorized to work and stay in United States.
Competencies And Aptitudes
- Office equipment (copier, fax, scanner, label maker)
- Microsoft Suite (Excel, Word, Outlook, etc.)
- Leadership
- Journal Entries (7 years)
- Accounting (7 years)
- Office Management (7 years)
- Payroll (Less than 1 year)
- Accounts Payable (Less than 1 year)
- Bank Reconciliation
- General Ledger Accounting
- Financial Report Writing
- Auditing
- Balance Sheet Reconciliation
- Customer service
- Technical support
- Cash handling
- Guest services
- Front desk
- Tax experience
- Cash register
- Accounts receivable
- Pricing
- Sales
- Balance sheet reconciliation
- Bookkeeping
- Banking
- Hotel experience
- Negotiation
- Account Reconciliation
- Financial Analysis
- Microsoft Excel
- Computer skills
- Communication skills
- Management
- Writing skills
- Microsoft Office
- Leadership Working
Timeline
Front desk clerk
Comfort Suites
08.2022 - Current
Front desk clerk
Quality Inn & Suites
02.2016 - 08.2022
High School Diploma -
Seth Hiralal Chotalal Parekh Navsari High School
Bachelor's degree - Accounting
S.B.Garda College