Avon Francis
Oxford,GA
Summary
Proactive Fiber Repair Technician and Customer Service Representative with extensive experience in fiber optic installation, maintenance, and troubleshooting. Skilled in OTDR usage, splicing, and network configuration, with a strong background in mentoring and emergency repairs. Effective communicator and problem-solver, adept at managing high-stress situations and ensuring safety compliance. Seasoned Repair Technician with expertise in repairing and maintaining Fiber and Copper Network facilities. Proven to lift over 100 pounds and operate industry equipment and 16500lbs GVWR aerial lift vehicles. Excellent organization, planning and prioritizing aptitude. Specialties include troubleshooting, calibration, provisioning and network facilities maintenance.
Overview
27
27
years of professional experience
Work History
Fiber Repair Technician
AT&T
04.2001 - Current
- Installed and maintained fiber optic cables, connectors, and related equipment
- Performed fiber optic splicing, termination, and testing to ensure optimal network performance
- Troubleshot and resolved fiber optic connectivity issues in a timely manner
- Utilized OTDR (Optical Time Domain Reflectometer) to measure optical loss in fibers
- Participated in on-call rotation schedule for after-hours emergency repairs or maintenance tasks
- Ensured compliance with all safety regulations while working at heights or in confined spaces during installations or repairs
- Mentored junior technicians, fostering their professional growth within the field of fiber optics
- Collaborated with engineers to troubleshoot complex network issues involving fiber optics
- Operated Aerial Lift Vehicle with a Gross Vehicle Weight Rating of =16,500lbs. Also, used vehicle to tow Air pressure units and Fiber Trailers.
Customer Service Representative
Equifax
02.1998 - 10.2000
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Initiated investigations per consumer's request to verify items of issue on their credit reports.
- Handled escalated calls efficiently, finding satisfactory resolutions for both consumers and credit grantors.
- Processed orders for consumer credit reports.
Education
No Degree - Computer Information Systems
Georgia State University
Atlanta, GA09.1998
No Degree - Electronics Technology
Devry Insitute of Technology
Decatur, GA10.1987
High School Diploma -
Charlotte Amalie High School
St. Thomas United States Virgin Islands06.1986
Skills
- Customer Service
- Mechanical skills
- Safety Requirements
- Equipment Repair
- Fiber & Copper Network routing design Interpreting
- Aerial Lift Truck Qualified Operator
- Understanding of engineering
- Network configuration
- System Testing
- Technical diagnosis
- Problem-solving aptitude
- Diagnostics and troubleshooting
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
One Man Band Steel Drum Player
I provide a Live Solo One Man Band Steel Pan Performance with Accompaniment music from most genres such as Jazz, R&B/Soul, Pop/Rock & Easy Listening. However, mostly Caribbean music such as Soca/Calypso, Zouk & Reggae music.
My website address is http:www.panojama.net
Timeline
Fiber Repair Technician
AT&T
04.2001 - Current
Customer Service Representative
Equifax
02.1998 - 10.2000
No Degree - Computer Information Systems
Georgia State University
No Degree - Electronics Technology
Devry Insitute of Technology
High School Diploma -
Charlotte Amalie High School