Avonna Smith
High Point,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Relationship Banker
Bank of America
08.2021 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Conducted comprehensive financial reviews for clients, resulting in more informed decision-making and better risk management.
- Fostered a positive working environment by actively participating in team meetings and supporting colleagues in their professional development.
- Collaborated with team to meet and exceed quarterly sales targets for financial products.
- Responded to customer inquiries regarding new accounts and account services.
- Compete weekly and monthly Risk Mitigation tasks in order to stay with in bank and Federal compliance.
Service Manager
Wells Fargo
07.2016 - 08.2020
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented strategies to increase customer service satisfaction ratings.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Team Leader
Verizon Wireless
03.2014 - 08.2015
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Education
Psychology
North Carolina Central University
Durham, NCSkills
- Relationship building and management
- Customer Service-Oriented
- Sales expertise
- Cash Handling
- Creative Thinking
- Recordkeeping requirements
- Policy development and implementation
- Loss Prevention
- Security understanding
- Organizational Skills
- Time Management
Timeline
Relationship Banker
Bank of America
08.2021 - Current
Service Manager
Wells Fargo
07.2016 - 08.2020
Team Leader
Verizon Wireless
03.2014 - 08.2015
Psychology
North Carolina Central University