A'vonnia Weatherspoon
Tallahassee,FL
Summary
I'm a dedicated, reliable and hardworking young woman with experience in Customer service, Security, Caregiving, Phlebotomy and Business management for six years total. With my experience, I have the ability to work both independently and as a collaborative member of any team to improve processes and meet organizational goals. I'm very hands-on, highly organized, proactive and punctual with a great personality.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Coordinator
Trinity Community Living
Madison, FL
01.2019 - 01.2024
- Responded as first line of contact to customer inquiries and complaints, resolving when possible and escalating to technical or business experts as necessary.
- Monitored department expenses versus budgets and tracked income and costs of running business.
- Collaborated with staff to maximize client satisfaction, streamline procedures and improve bottom-line profitability.
- Put together full implementation plans for upcoming and established clients.
- Developed and maintained successful relationships with current and past clients.
- Generated spreadsheets and other visuals and documents to portray marketing, purchasing, sales and competition trends and comparisons.
- Managed provision of clerical and administrative support for company leadership.
Assistant Store Manager
It's Fashion
Tallahassee, FL
01.2023 - 05.2023
- Answered customer questions and addressed problems and complaints in person and via phone.
- Maintained inventory by checking merchandise to determine levels.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Caregiver
Honey Lake Plantation
Greenville, FL
09.2019 - 01.2020
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Reported concerns to nurse supervisor to promote optimal care.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Completed scheduled patient check-ins and progress reports for clients.
Security Officer
G4S Secure Solutions
Perry, FL
04.2018 - 11.2018
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Monitored premises and recorded activity in daily officer reports.
- Searched individuals and baggage for devices, weapons and other prohibited items.
- Operated and maintained x-ray and metal detection devices at building checkpoints.
- Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
Crew Member
McDonald's
Madison, FL
05.2016 - 04.2018
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
- Answered customer questions and took orders.
- Totaled bills, accepted payments and returned change.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Customer Service Representative
Convergys
Valdosta, GA
04.2017 - 07.2017
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Educated customers on special pricing opportunities and company offerings.
Team Leader
Dairy Queen
Madison, FL
03.2014 - 05.2016
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Fostered positive employee relationships through communication, training and development coaching.
- Offered training and support to keep team members motivated and working toward objectives.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Education
Some College (No Degree) - Nursing
River Oak Technical College
Live Oak, FL11-2024
Associate of Science - Nursing
A'vonniaKeiser University
Tallahassee, FL05.2024
Emergency Medical Technician
North Florida Community College
Madison, FL05.2019
Phlebotomy
North Florida Medical Institute
Jacksonville Beach, FL01.2019
Skills
- Strategic planning and organization
- Active listening
- Reporting and documentation
- Computer skills
- Reliable and trustworthy
- Scheduling and calendar management
- Compassionate client care
- Relationship building
- Data entry
- Drawing blood
- Medical records maintenance
- Donor screening
Certification
- Licensed Security Guard - 2018
- Emergency Medical Technician Training - 2019
- Phlebotomy Technician (PT) - 2019
Timeline
Assistant Store Manager
It's Fashion
01.2023 - 05.2023
Caregiver
Honey Lake Plantation
09.2019 - 01.2020
Business Coordinator
Trinity Community Living
01.2019 - 01.2024
Security Officer
G4S Secure Solutions
04.2018 - 11.2018
Customer Service Representative
Convergys
04.2017 - 07.2017
Crew Member
McDonald's
05.2016 - 04.2018
Team Leader
Dairy Queen
03.2014 - 05.2016
Some College (No Degree) - Nursing
River Oak Technical College
Associate of Science - Nursing
A'vonniaKeiser University
Emergency Medical Technician
North Florida Community College
Phlebotomy
North Florida Medical Institute