Avora Petty
Dallas,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Senior Customer Service Associate
Detail Tax Masters & Financial Solutions
2010.01 - Current
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained staff on operating procedures and company services.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Took cash and credit card payments via phone, in person, and through email.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed and updated databases to handle customer data.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Associate
Compass BBVA
2015.02 - 2021.09
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Increased efficiency and team productivity by promoting operational best practices.
- Informed customers about special promotions and provided detailed information for various products.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and provided backup support for organizational leadership.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved accounting, service and delivery concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Associate of Science - Accounting And Finance
DCCCD
Dallas, TX07.2016
Skills
- Quality Control Policies
- Stockroom Organization
- Invoice Preparation and Processing
- Client Needs Assessment
- Issue and Complaint Resolution
- Coaching and Mentoring
- Appointment Booking
- Operational Efficiency
- Information Updates
- Telephone Etiquette
- Calm and Professional Under Pressure
- Staffing Oversight
- Customer Relations
- Providing Feedback
- Articulate Communication
- Customer Data Confidentiality
- Interpersonal Communications
- Corporate Processes and Procedures
- Understanding Customer Needs
- Cultural Awareness
- Issue Research
- Policy and Procedure Adherence
- Customer Complaint Management
- Escalation Problem-Solving
- Inbound and Outbound Calling
- Document and Records Management
- Customer Account Management
- Administrative and Office Support
- Customer Service
- Microsoft Office
- Client Engagement
- Consumer Banking
Timeline
Customer Service Associate
Compass BBVA
2015.02 - 2021.09
Senior Customer Service Associate
Detail Tax Masters & Financial Solutions
2010.01 - Current
Associate of Science - Accounting And Finance
DCCCD
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