Avoy Hopwood
Miami,FL
Summary
Dedicated professional with a proven track record at Teleperformance, excelling in customer service and computer proficiency. Demonstrated ability to enhance customer satisfaction and loyalty through empathy and effective problem-solving. Skilled in cash register operation and data entry, consistently maintaining high accuracy and reliability. Achieved positive feedback and high retention rates by leveraging active listening and customer assistance skills.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
Wendy's
10.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Teleperformance
03.2022 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Petersfield High School
Jamaica06-2020
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash register operation
- Microsoft Excel
- Computer proficiency
- Customer service excellence
Certification
- Food Handler Certification (FHC) - State or County Health Departments.
- Salesforce Certified Administrator - Salesforce.
Languages
English
Native or Bilingual
Timeline
Cashier
Wendy's
10.2023 - Current
Customer Service Representative
Teleperformance
03.2022 - 04.2023
- Food Handler Certification (FHC) - State or County Health Departments.
- Salesforce Certified Administrator - Salesforce.
High School Diploma -
Petersfield High School
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