Avraham Josowitz
Brooklyn
Summary
Dynamic professional with extensive experience in financial management and regulatory adherence, notably as Director of Residential Mortgage Operations at Cross River Bank. Proven track record in enhancing operational efficiency and customer service, while successfully training employees and implementing strategic plans that increased profitability and customer satisfaction.
Overview
30
30
years of professional experience
Work History
Owner
Returns and Recovery LLC
Perth Amboy
11.2016 - Current
- Ensured compliance with local, state, and federal regulations.
- Provided direction and guidance to employees.
- Monitored performance of personnel against goals set forth by the company.
- Oversaw budgeting and financial management.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Developed strategic plans to increase profitability and efficiency.
- Managed daily operations of business, including hiring and training staff.
- Maintained relationships with existing clients by providing superior customer service.
- Analyzed market trends to identify new business opportunities.
- Identified new opportunities for growth, expansion, and diversification.
- Led startup and creation of operational procedures and workflow planning.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Delegated work to staff, setting priorities and goals.
Director of Residential Mortgage Operations
Cross River Bank
Fort Lee
04.2014 - 09.2016
- Developed policies and procedures to ensure compliance with corporate standards.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Identified opportunities for improvement in operational performance metrics.
- Assessed employee performance against established benchmarks or targets.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Collaborated with senior leadership to set long-term objectives for the company.
- Directed operations to improve efficiency and increase profit margins.
- Represented the organization at industry events, conferences, and public meetings.
- Implemented new technologies to streamline processes and enhance productivity.
- Delegated work to staff, setting priorities and goals.
- Mitigated business risks by working closely with staff members and assessing performance.
Residential Loan Underwriter
GFI Mortgage Bankers
New York
03.2011 - 03.2013
- Verified employment history, bank statements, tax documents and other financial records for completeness and accuracy.
- Ensured all loans met federal regulations such as the Truth in Lending Act and Equal Credit Opportunity Act.
- Issued conditional approvals when necessary based on additional documentation requirements being met by applicants.
- Calculated debt-to-income ratios to evaluate repayment capacity of applicants.
- Recommended appropriate solutions when discrepancies occurred between documents submitted by applicants and those found in the credit report.
- Researched financial background of potential borrowers to assess credit worthiness.
- Assessed risk factors associated with each loan application based on established guidelines.
- Collaborated with loan officers on complex loan scenarios.
- Reviewed loan applications to ensure accuracy and compliance with company standards, policies and procedures.
Residential Loan Officer
GFI Mortgage Bankers Inc
New York
02.2008 - 03.2011
- Ensured that all required paperwork was completed accurately prior to submitting it for underwriting review.
- Assisted customers in understanding the implications of different types of mortgages available in the market.
- Compiled and submitted loan applications, supporting documents, and appropriate disclosures in accordance with established procedures.
- Provided technical assistance to customers on mortgage products offered by the company.
- Stayed abreast of industry trends, regulations and best practices related to residential lending.
- Researched discrepancies between customer documentation and bank policies and procedures to ensure accuracy of loan files.
- Communicated effectively with internal staff members as well as external clients.
- Negotiated terms and conditions of loans with customers, ensuring compliance with regulatory requirements.
Partner / Residential Loan Brokers
Interstate Equities Inc
Brooklyn
06.2002 - 02.2008
- Oversaw daily administrative tasks such as payroll processing, accounts payable and receivable management.
- Collaborated with staff members to ensure operational efficiency of the organization.
- Developed policies, procedures, and short-term and long-term goals for the organization.
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
- Maintained relationships with key stakeholders, clients, and customers to ensure satisfaction with services provided.
- Managed daily operations of the business including budgeting, forecasting, financial analysis, staffing, and customer service.
- Resolved complex customer issues quickly while ensuring a positive experience throughout all interactions.
Loan Officer
First Financial Equities, Inc.
Englewood
01.2000 - 05.2002
- Verified accuracy of loan documents prior to approval.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Interacted with underwriters, appraisers, title companies. during the processing of a loan application.
- Adhered to federal and state compliance guidelines relative to retail mortgage lending.
Diamond Cutter
Self Employed
New York
09.1995 - 12.1999
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Some College (No Degree) -
Touro College
New York, NYSkills
- Regulatory adherence
- Financial management
- Customer service
- Employee training
- Operational efficiency
- Strategic planning
Timeline
Owner
Returns and Recovery LLC
11.2016 - Current
Director of Residential Mortgage Operations
Cross River Bank
04.2014 - 09.2016
Residential Loan Underwriter
GFI Mortgage Bankers
03.2011 - 03.2013
Residential Loan Officer
GFI Mortgage Bankers Inc
02.2008 - 03.2011
Partner / Residential Loan Brokers
Interstate Equities Inc
06.2002 - 02.2008
Loan Officer
First Financial Equities, Inc.
01.2000 - 05.2002
Diamond Cutter
Self Employed
09.1995 - 12.1999
Some College (No Degree) -
Touro College
Similar Profiles
Kirsty SommervilleKirsty Sommerville
Customer Experience Specialist at DRS Product ReturnsCustomer Experience Specialist at DRS Product Returns
Katelyn QuesenberryKatelyn Quesenberry
Customer Service Manager at Lost Returns INCCustomer Service Manager at Lost Returns INC
Zahurul IslamZahurul Islam
Amazon at Customer ReturnsAmazon at Customer Returns
CHRISTINA VETTERCHRISTINA VETTER
Climate Policy Associate at Georgetown Institute for Women, Peace and SecurityClimate Policy Associate at Georgetown Institute for Women, Peace and Security
Nicholas MenedesNicholas Menedes
Suite Runner at Madison Square Garden, MSGSuite Runner at Madison Square Garden, MSG