Avrey Olivas
Summary
Dedicated and adaptable professional with experience in casino surveillance, team supervision, and customer service. Skilled in monitoring operations, conducting investigations, and ensuring compliance with strict regulations. Proven ability to lead teams, train staff, and make quick decisions under pressure. Background in food and beverage service has developed strong customer service, multitasking, and communication skills. Great with maintaining confidentiality, keeping attention to detail, and maintaining professionalism in fast-paced, high-pressure environments.
Overview
6
6
years of professional experience
Work History
Surveillance Assistant Shift Manager
Gila River Casino
04.2025 - Current
- Ensure proper monitoring of casino gaming areas, cash handling, and non-gaming areas through cameras and equipment.
- Conduct gaming disputes and audits to verify compliance with casino policies and gaming regulations.
- Provide guidance, training, and coaching to team members.
- Assign tasks and ensure coverage of all critical areas.
Assist in investigations of gaming violations, theft, fraud, and policy breaches. - Collaborate with law enforcement during investigations to provide crucial evidence and support.
Surveillance Officer
Gila River Casino
01.2024 - 04.2025
- Monitor all gaming areas, cage, count rooms, and non-gaming areas through surveillance cameras
- Detect cheating, theft, fraud, or other suspicious activities.
- Document and report incidents accurately and in a timely manner.
- Provide evidence and video footage when required for investigations or law enforcement.
- Watch for safety hazards and unusual activity
- Assist with investigations of policy violations or criminal activity.
Barista
Gila River Casino
05.2023 - 12.2023
- Crafted high-quality espresso beverages, ensuring consistency and flavor integrity.
- Provided exceptional customer service, fostering positive guest experiences.
- Maintained cleanliness and organization of workstations, adhering to all health standards.
- Operated cash register efficiently, processing transactions accurately.
- Checking all bills for possible counterfeits during transactions
- Checked Player’s Identification against their Player’s Card to deter complimentary (comp) fraud.
- Maintained compliance with gaming and cash-handling standards in a fast paced casino environment.
- Collaborated with Security and Food and Beverage management when addressing any discrepancies with transactions and guest concerns.
- Stepped up as shift lead in management’s absence ensuring the team was coordinating with service standards and operations.
Team Member
Baker’s Drive-Thru
06.2021 - 08.2021
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently to prepare food items according to established recipes and standards.
- Maintained cleanliness and organization of work areas, adhering to health and safety regulations.
- Assisted team members in fulfilling orders accurately during peak hours, enhancing overall workflow efficiency.
Sales Associate
Riley’s Farm
10.2020 - 12.2020
- Assisted customers in product selection, providing tailored recommendations and enhancing shopping experience.
- Maintained product displays, ensuring visual appeal and adherence to merchandising standards.
- Processed transactions accurately using point-of-sale systems, promoting efficient service delivery.
- Collaborated with team members to achieve sales goals through effective communication and support.
Education
Maricopa High School
Maricopa, AZSkills
- Strong communication and collaboration skills for working with management, security, and regulatory agencies
- Strong attention to detail with the ability to identify irregularities in fast-paced environments
- Effective in decision-making under pressure
Demonstrated leadership and team supervision, including task assignment, coaching, and shift coverage
- Strong customer service skills, including order accuracy, upselling, and friendly engagement
- Ability to multitask efficiently in high-volume, fast-paced environments
- Skilled in cash handling, POS systems, and balancing transactions
- Ability to handle customer complaints and resolve issues with professionalism
Timeline
Surveillance Assistant Shift Manager
Gila River Casino
04.2025 - Current
Surveillance Officer
Gila River Casino
01.2024 - 04.2025
Barista
Gila River Casino
05.2023 - 12.2023
Team Member
Baker’s Drive-Thru
06.2021 - 08.2021
Sales Associate
Riley’s Farm
10.2020 - 12.2020
Maricopa High School