Summary
Overview
Work History
Education
Skills
Certification
Presentations & Engagements
Skill Experience
Affiliations
Timeline
Generic

Avrey C. Juntilla-Smith

Waterford,CT

Summary

Open-minded, empathy-driven LMFT-A with a 13-year history of advocating for youth to obtain resources and enhance support networks, 4.5-year history of working in the mental health field, and 4-year history working in a therapeutic clinic. Eager to contribute to both team and individual success through mindful work, attention to detail, and excellent organizational skills. A clear understanding of gender identity, utilization and flexibility of various therapeutic models, and experience with all age groups. Focused and skilled in delivering caring and compassionate support to address mental health struggles. Well-versed in leading both one-on-one and group counseling sessions to improve client well-being and coping skills development.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Psychotherapist, LMFT-A

Gilead Community Services, Inc.
09.2023 - Current
  • Established a safe and supportive environment for clients, fostering open communication and trust during therapy sessions.
  • Utilized mindfulness techniques during sessions to help clients develop greater self-awareness and coping skills for managing stressors.
  • Built strong rapport with clients through active listening skills and empathic understanding of their experiences, fostering lasting therapeutic relationships.
  • Provided therapeutic services to approximately 50 individual clients, with an average of 6 clients per day (50-client caseload)
  • Ran 3 groups with an average of 8 clients per session
  • Developed personalized treatment plans to address each client's specific needs, leading to improved mental health outcomes.
  • Maintained detailed clinical records and documentation, ensuring accurate tracking of client progress and adherence to legal requirements.
  • Conducted thorough assessments of clients' psychological functioning, identifying areas for targeted therapeutic interventions.
  • Collaborated with healthcare professionals in coordinating care for clients with co-occurring mental health and physical health concerns, ensuring a holistic approach to treatment.
  • Supervised trainee therapists in their clinical work, providing guidance and feedback to enhance their professional development.
  • Evaluated client progress regularly, adjusting treatment plans as necessary based on changing needs or circumstances.
  • Led therapeutic process groups focused on topics such as interpersonal skills, self-esteem, and relapse prevention, facilitating peer support and personal growth among participants.

Senior Clinical Case Manager MA

Gilead Community Services, Inc.
05.2022 - 08.2023
  • Provided individual counseling and case management services using a strengths-based approach with adults (18-60+) experiencing mental health and addiction challenges
  • Provided recovery-oriented skills training and case management to adults with severe and persistent mental illnesses, many with co-occurring substance abuse issues
  • Developed and facilitated trauma-informed therapeutic group programming, utilizing principles of CBT (Cognitive Behavior Therapy) and DPT (Dialectical Behavior Therapy)
  • Coordinated with team members in the implementation of crisis prevention and intervention
  • Mentored and trained new employees
  • Participated in program development initiatives
  • Responsibilities: Outreach case management, community work, crisis management, and intensive work in other agencies to meet client needs
  • Developed client goals and implemented interventions to develop client’s independent living skills
  • Documented case notes according to Department of Mental Health (DMH) standards

Mental Health Care Coordinator

Newport Academy
02.2021 - 05.2022
  • Encouraged clients to express feelings and discuss what was happening in day-to-day life to help each person develop insight into personal experiences and relationships
  • Documented client progress in confidential files
  • Evaluated patients and implemented comprehensive treatment plans to enhance mental health
  • Utilized reflecting and use of question-techniques to support clients in meeting therapeutic goals
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion
  • Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse
  • Provided complex crisis intervention and stabilization to patients in psychological distress

Animal Nutritionist

Pet Valu
04.2017 - 12.2020
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving at work ready to start immediately
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
  • Determined and recommended methods to address improvement opportunities
  • Resolved conflicts and negotiated agreements between parties to reach win-win solutions to disagreements and clarify misunderstandings
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow, and overall business growth
  • Investigated and resolved customer complaints to foster satisfaction
  • Improved quality processes for increased efficiency and effectiveness
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes
  • Developed and executed plans to monitor standard process adherence
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from animal food industries and veterinary services, protecting company reputation and loyal client base
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance

Assistant Manager

Famous Footwear
09.2010 - 03.2017
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction
  • Coached team on effective upselling and cross-selling methods
  • Set and enforce policies focused on increasing team productivity and strengthening operational efficiency
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
  • Trained team members in successful strategies to meet operational and sales targets
  • Monitored employee performance and developed improvement plans
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
  • Maintained positive customer relationships by responding quickly to customer service inquiries
  • Planned team-building exercises to increase employee performance and job satisfaction

Education

Master of Arts - Marriage and Family Therapy

Southern Connecticut State University
New Haven, CT
05.2023

Bachelor of Arts - Interdisciplinary Studies

Southern Connecticut State University
New Haven, CT
05.2020

High School Diploma -

Old Saybrook Senior High School
Old Saybrook, CT
01.2012

Skills

  • Anxiety Management
  • Judgment & Decision-making
  • Case Documentation
  • Treatment Planning, Assessments & Evaluations
  • Emotional Awareness
  • Building rapport
  • Systemic Theory/IFS
  • LGBTQIA Advocacy, Resources
  • Cultural Sensitivity
  • Adaptability

Certification

  • Certifications in Motivational Interviewing, Medication-Assisted treatment strategies, DLA-20
  • Training in C-SSRS Assessment (Columbia), Behavioral Planning strategies, DHMAS Young Adult Substance Use, ASAM Criteria, Socratic Method, VOCA (Victims of Crime)
  • Stress and Mood-Management, Symptom-Management, Medication Management
  • CPR Certified: Infant, Child, Adult BLS – National CPR Foundation ID #8CD6E7

Presentations & Engagements

2012

  • Recipient of Student Council Scholarship, Presenter for Annual Anti-Defamation League, Peer Mentor through Youth & Family Services (Old Saybrook, CT), Presenter for Anti-Bullying Expo. (Old Saybrook Middle School, CT)

2010

  • Attended True Colors Conference, Attended workshops for the LGBTQIA+ conference and expanded knowledge on sexuality and gender, Attended workshops for Sexual Minority groups and Youth & Family Services (Old Saybrook, CT), Peer Mentor through Youth & Family Services (Old Saybrook, CT)

2007-2010

  • Peer Advocate & Peer Mentor Committee

Skill Experience

  • Skilled experience in creating treatment plans, comprehensive assessments, risk assessments, crisis planning, clinical recommendations and referrals, intake evaluations, and discharge planning
  • Specific treatment planning for adults with Anxiety Disorders, Major Depressive Disorders, Schizophrenia/Schizoaffective Disorders, PTSD, and Borderline Personality Disorder
  • Direct work & treatment collaboration with DCF, Adult Probation, and Family Criminal
  • Internship Work – Clinical Individual hours and Relational hours
  • On-site Clinical hours through Southern Connecticut State University MFT Clinic
  • Independent Studies in Gender Therapy

Affiliations

  • AAMFT

Timeline

Psychotherapist, LMFT-A

Gilead Community Services, Inc.
09.2023 - Current

Senior Clinical Case Manager MA

Gilead Community Services, Inc.
05.2022 - 08.2023

Mental Health Care Coordinator

Newport Academy
02.2021 - 05.2022

Animal Nutritionist

Pet Valu
04.2017 - 12.2020

Assistant Manager

Famous Footwear
09.2010 - 03.2017

Master of Arts - Marriage and Family Therapy

Southern Connecticut State University

Bachelor of Arts - Interdisciplinary Studies

Southern Connecticut State University

High School Diploma -

Old Saybrook Senior High School

Similar Profiles

CREATE PROFILE
Avrey C. Juntilla-Smith