Summary
Overview
Work History
Education
Skills
Timeline
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Avrie Bowman-Dean

Denver,CO

Summary

Accomplished Human Resources leader with extensive experience providing high-level HR support to employees and management. Hardworking and driven sales management professional equipped to revitalize operations and align procedures to maximize profits and client acquisition. Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.

Overview

19
19
years of professional experience

Work History

HR Field Mgr

Performance Food Group Segment
Denver, CO
01.2022 - Current
  • Assist mangers in staffing all vacancies
  • Ensure all administrative items are completed according to established guidelines
  • Assist in the training of management in application of policies and procedure
  • Assess training needs within the company and coordinate delivery of appropriate information
  • Function as an associate advocate by representing associate’ issues to management as appropriate
  • Work with management in resolving associates’ issues by investigating concerns and sharing resolution alternatives
  • Assist in the development and maintenance of company policies and procedures to include effective communications to associates
  • Advise management of fair and consistent application of all approved policies and procedures
  • Ensure benefits are explained to new associates and their enrollment is processed at appropriate time
  • Ensure all company benefits are communicated and administered in a fair and consistent manner
  • Oversee procedures and processes to maintain our compliance with Occupational Safety and Health Act (OSHA) regulations
  • Work with Safety Committee and building maintenance team on compliance
  • Assigned work and monitored performance of project personnel.
  • Analyzed data from surveys and focus groups to identify trends in customer preferences.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Identified cost-saving opportunities through process improvements or alternative methods of operation.

Captain- At Your Service

MACYS INC.
Aurora, CO
02.2019 - Current
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue
  • Monitored metrics and marketing investments to assess performance and implement continuous improvements
  • Mentored and trained sales associates in multiple departments
  • Managed day-to-day staffing and handled scheduling for all store employees
  • Successfully led key projects which resulted in increased profit
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Conducted market research and reported on competitors.
  • Resolved customer complaints regarding sales and service.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Identified needs of customers promptly and efficiently.
  • Updated and maintained databases with current information.
  • Completed routine maintenance and repair.

Benefits Coordinator

Performance Food Group
Denver, CO
09.2019 - 01.2022
  • Manage all disability, family, medical, military service, and personal leave of absence
  • Works with payroll department to ensure accurate payment to employees during leave
  • Coordinate monthly premium billing and accurately prepare checks for vendor payment
  • Facilitates with PFG operating companies to ensure timely notification is received of employee requesting a leave of absence
  • Generate and Administer standard reports on an efficient basis, relating to newly eligible employees all status changes and updates
  • Reviewed employee enrollments to verify accuracy, inputting information into company database.
  • Researched employee benefit and health and safety practices, recommending changes or modifications to existing policies.
  • Provided assistance to plan participants by explaining benefits information to ensure educated selections.
  • Assisted employees with benefits enrollment and changes, providing guidance on plan options and implications.
  • Managed and maintained employee benefits programs including health insurance, retirement plans, and wellness programs.
  • Coordinated annual open enrollment process, including preparation of materials, presentations, and employee support.
  • Maintained detailed records of employee benefits enrollments and changes for auditing and reporting purposes.

Sales Supervisor

MACYS INC.
Denver, CO
09.2018 - 02.2019
  • Successfully drove new product lines to increase annual profits by 7%
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
  • Submitted reports to senior management to aid in business decision-making and planning
  • Established and optimized schedules to keep coverage and service in line with forecasted demands
  • Provide associates with fast-feedback and redirection to foster the same behaviors and recognize associates for practicing them
  • Help build a proactive and solution-oriented customer centric culture in shop to ensure consistent customer experiences

SR Benefits Analyst

DaVita
Denver, CO
06.2017 - 12.2017
  • Assisted in the administration and maintenance of corporate benefits programs; monitored, researched and performed quantitative analyses on current processes, trends and compliance requirements relative to benefits
  • Administered corporate benefits programs, including but not limited to group health/welfare plan, retirement plans and leave of absence administration while maintaining alignment with company culture, strategic initiatives and long-term goals
  • Determined and implemented appropriate administrative procedures, record keeping processes and employee communications
  • Ensured required deadlines were met in order to achieve on-time project completion
  • Acted as primary liaison with designated department personnel and third-party vendors

HR Professional 2, Disability and Leave Coordinator

CH2M
Englewood, CO
03.2012 - 03.2017
  • Coordinated the support for all leave of absence claims
  • Effectively coordinated all claims including case management and program compliance with the Family and Medical Leave Act and all related disability and employment laws
  • Performed exemplary customer service and assistance to employees, management, and outside vendors
  • Interpreted and administered leave programs and policies in accordance with the applicable federal and state employment laws (FMLA, ADA, USERRA, Pregnancy Discrimination Act, etc.)
  • Counseled and trained management on interpretation and administration of Human Resource and Leave policies
  • Collaborated with Work Compensation Manager to streamline FMLA and disability leave
  • Acted as liaison with our third-party vendors regarding leave of absences request and denials

Contractor

Lakeshore Staffing Agency
Denver, CO
06.2011 - 03.2012
  • Successfully performed a variety of routine and complex administrative duties for over 25000 employees to administer company benefits programs which included Medical, Dental, Vision, Life, Disability Insurance, Retirement Plans and COBRA
  • Administered benefit plans, audit and reconciled vendors invoices and payments for all plans; oversaw employee eligibility and wrote communication to participants and vendors
  • Assisted employees with issues and concerns regarding their benefit package; did troubleshoot problems and served as interface between employees and vendors
  • Conducted Benefits Orientation and Annual Open Enrollment including special marketing events

HR Analyst - Team Lead

Verizon
Highlands Ranch, CO
03.2006 - 12.2010
  • Responsible for employee satisfaction, successful delivery of work, meeting Service Level Agreements, career performance and growth for a small HR Team in a call center setting
  • Maintained comprehensive knowledge of benefit and payroll plans, company policies/programs, and HR Systems in a shared services setting
  • Cultivated strong working relationships with internal and external organizations, such as Benefits Administration, Payroll Operations, HRIS and third-party vendors
  • Updated procedure training manuals

Education

M.Ed - Human Resource Studies/ Organizational Performance and Change

Colorado State University
Denver, CO

Bachelor of Arts & Sciences - Communications

University of Colorado
Boulder, CO

Skills

  • Employee Benefits Management
  • Human Resources Leadership
  • Staffing Resource Management
  • Strategic Improvement Planning
  • Effective Internal Communications
  • Employee Motivation Strategies
  • Recruitment and hiring
  • Workforce Development
  • Human Resource Information System
  • Payroll Management
  • Onboarding Coordination
  • Leave of Absence Management
  • Compliance
  • Organizational development
  • Labor relations

Timeline

HR Field Mgr

Performance Food Group Segment
01.2022 - Current

Benefits Coordinator

Performance Food Group
09.2019 - 01.2022

Captain- At Your Service

MACYS INC.
02.2019 - Current

Sales Supervisor

MACYS INC.
09.2018 - 02.2019

SR Benefits Analyst

DaVita
06.2017 - 12.2017

HR Professional 2, Disability and Leave Coordinator

CH2M
03.2012 - 03.2017

Contractor

Lakeshore Staffing Agency
06.2011 - 03.2012

HR Analyst - Team Lead

Verizon
03.2006 - 12.2010

M.Ed - Human Resource Studies/ Organizational Performance and Change

Colorado State University

Bachelor of Arts & Sciences - Communications

University of Colorado

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Avrie Bowman-Dean