Avril Frank
Kissimmee
Summary
With a solid foundation in dental assisting, I am skilled in supporting dental procedures and patient care. I have the ability to adapt to dynamic work environments and collaborate effectively with dental teams. Known for attention to detail and excellent communication skills, I give my absolute best to create a positive experience for patients and colleagues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dental Assistant
Greenberg Dental & Orthodontic
02.2024 - Current
- Assisted in patient intake procedures, ensuring accurate medical history documentation.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared examination rooms and dental tools for procedures, optimizing workflow efficiency.
- Educated patients on post-operative care and oral hygiene practices, improving patient compliance.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Health Information Specialist
Ciox Health
03.2023 - 02.2024
- Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
- Responds to requests for patient records, both within the facility and by external sources, retrieving and transmitting them appropriately within HIPAA, accordance of the company and facility's policies and procedures.
- Sorted, scanned and indexed documents, developed workflows and processed workflow reports to keep clinical records maintained in accordance with guidelines.
- Trained and backed reception area, on-call and distribution runs to facilitate quality customer care.
Pediatric & Family Practice Medical Assistant
Brevard Health Alliance
09.2022 - 02.2023
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Managed inventory of medical supplies, ensuring availability for daily operations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Operations Verification Specialist
Edge Information Management
01.2022 - 08.2022
- Comprehensive background screening services to companies.
- Screening process and assist with maintaining compliance in regards to any state or federal regulations and guidelines pertaining to background screening.
- Correspondence between Clients and Applicants.
- Assisting with clarification of reports and audits.
Pediatric & Family Practice Medical Assistant
Steward Medical Group
05.2018 - 07.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Requesting and obtaining referrals for patient visits and surgery.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
Customer Care Representative
CVS Health Work From Home Temp
07.2021 - 01.2022
- Strong analytical skills with the ability to evaluate, develop, and deliver alternative courses of action.
- Ability to exhibit patience and empathy and express assurance and confidence.
- Strong customer service skills, including courteous telephone etiquette and professionalism, interpersonal and communication skills.
- Computer proficiency in Windows-based applications.
- Self-directed and the ability to problem solve in a positive, productive manner.
- Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life.
Education
Certification - Dental Assistant
Dental Assisting Institute of Melbourne
Melbourne, FL06.2023
Certification - Phlebotomy Technician
Horizon Healthcare Institute
Melbourne, FL04.2017
Certification - Medical Office Assistant
Franklin Career Institute
Brooklyn, NY01.2012
Diploma - Academics
Poinciana High School
Kissimmee, FL01.2005
Skills
- Professionalism and etiquette
- Certified in CPR/AED
- Cross-training capabilities
- Knowledgeable in Dentrix
Certification
- Certified Dental Assistant
- PT - Phlebotomy Technician
- CMA - Certified Medical Assistant
Timeline
Dental Assistant
Greenberg Dental & Orthodontic
02.2024 - Current
Health Information Specialist
Ciox Health
03.2023 - 02.2024
Pediatric & Family Practice Medical Assistant
Brevard Health Alliance
09.2022 - 02.2023
Operations Verification Specialist
Edge Information Management
01.2022 - 08.2022
Customer Care Representative
CVS Health Work From Home Temp
07.2021 - 01.2022
Pediatric & Family Practice Medical Assistant
Steward Medical Group
05.2018 - 07.2021
Certification - Phlebotomy Technician
Horizon Healthcare Institute
Certification - Medical Office Assistant
Franklin Career Institute
Diploma - Academics
Poinciana High School
Certification - Dental Assistant
Dental Assisting Institute of Melbourne
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