Avril Lemieux
Business Manager & IT Guru
Alachua,FL
Summary
Accomplished Business Manager with more than 10 years working in retail sector. Determined and passionate with excellent capabilities in building strong and successful teams. Creates positive working environment and achieves high staff retention rates.
Overview
26
26
years of professional experience
Work History
Retail Sales Associate
Harley Davidson Inc
12.2023 - Current
- Greet customers immediately
- Meet customer needs, offer options, resolve problems and follow up with customers
- Point out any sales, specials, new merchandise, fast-selling and slow-selling stock to customers
- Assist customers in locating merchandise.
- Informing customers of products that fit their riding needs
- Fitting helmets, introduce customers to new products and how they work ( IE blue tooth and jackets.
- Ensured timely replenishment of stock, reducing out-of-stock instances and maximizing sales opportunities.
- Contributed to successful product launches by coordinating impactful visual presentations that captured consumer interest at first glance.
- Optimized space utilization within the store by regularly evaluating product placements and adjusting shelving configurations as necessary.
- Enhanced brand visibility through strategic placement of promotional materials and signage, driving customer engagement and sales growth.
- Top Salesperson total per transaction average to monthes in a row
Traveling Aromatherapy Specialist
Global Scents Travel
03.2020 - 12.2023
- Welcomed all customers to shop
- Walked customers around shop explaining incense and oils
- Referrals to product on customer needs and desires
- Gave demos on how resin was used and what it was used for (15 min)
- Follow through with customer until end to payment
Motorclothes Associate
Harley Davidson Inc
11.2020 - 04.2021
- Collaborated with team members to create engaging promotional events, boosting store traffic and sales.
- Cultivated a positive work atmosphere among colleagues through open communication and teamwork efforts for smoother operations.
- Improved overall shopping experience for customers by maintaining a clean and organized store environment at all times
- Contributed to inventory management by conducting accurate stock counts and updating the system accordingly.
- Facilitated prompt resolution of any customer complaints or concerns regarding products or services, ensuring loyalty and repeat business..
Tier 2 Technical Support Specialist
Onesupport
1 2010 - 12.2019
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Delivered exceptional customer service while addressing user inquiries via phone, email, or live chat channels promptly.
- Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
- Exceeded departmental targets in terms of resolved cases per month continuously throughout tenure as a Tier 2 Technical Support Specialist.
- Managed escalated support tickets, ensuring timely responses and effective problem-solving strategies.
- Served as a resource to Tier 1 support technicians, providing guidance and advice on complex issues to ensure seamless escalation of cases when needed.
Senior Sales Executive
Data Conversions L.L.C.
01.2003 - 01.2009
- Managed 500 top online companies with daily updates, tracked progression of revenue
- Increased revenue by promos, placement of product, email campaigns
- Developed more business in creative marketing with existing companies while researching top 1000 online companies to solicit
- Negotiated terms & finalized contractual details with numerous departments for creation of the terms of contracts while continuously bringing in revenue in excess of 3 Million Dollars.
Project Lead / Team Lead
Data Conversions L.L.C.
1 2003 - 1 2009
- Worked directly with the CEO and Director to lead a team of individuals to create a new product line fully involved in analysis, user interaction, designing, assigning tasks to team members, motivate them to accomplish the tasks within the deadlines, testing, interfacing and implementation
- Strict with the quality and efficiency of the program and met the user requirements and made necessary changes according to user's specifications
- Attended tradeshows and gave technical support and demonstrated product.
Business Manager
Tarnished Images
01.1998 - 01.2003
- Responsible for all aspects of business operations traveling from state to state
- Across the country eights states a year
- Customer Management, Recruiting and staffing for current locations
- Profit and Loss Statements were a part of everyday work environmental decisions
- Shipping & receiving, Inventory control and shrinkage while keeping up visual merchandise displays
- Recruiting, Training, Managing staff of up to six employees, Managing Customer Service expectancy and Optimizing Sales, ensuring proper Inventory and offering the best customer experience possible.
Skills
Order Processing
Timeline
Retail Sales Associate
Harley Davidson Inc
12.2023 - Current
Motorclothes Associate
Harley Davidson Inc
11.2020 - 04.2021
Traveling Aromatherapy Specialist
Global Scents Travel
03.2020 - 12.2023
Senior Sales Executive
Data Conversions L.L.C.
01.2003 - 01.2009
Associate of Science - Biology
SPC
05.2001 -
Business Manager
Tarnished Images
01.1998 - 01.2003
Tier 2 Technical Support Specialist
Onesupport
1 2010 - 12.2019
Project Lead / Team Lead
Data Conversions L.L.C.
1 2003 - 1 2009
Education
Associate of Science - Biology
SPC
Clearwater, FL 05.2001 -
Hobbies
In my free time i like to paint, build build pretty things out of wood and hang out with my dog going on adventures!