Avril Turner
New Jersey
Summary
Committed customer service professional with strong work ethic. Dedicated to building strong relationships with customers and the team. Maintain customer satisfaction and contribute to company success.
Overview
17
17
years of professional experience
Work History
Client Sales Associate
Bloomingdale's
Wayne, NJ
10.2014 - Current
- Deliver a high level of service to clients to both maintain and extend relationships for future business opportunities.
- Greet customers to provide immediate, friendly, and knowledgeable support.
- Collaborate with other sales team members to share selling strategies and gain new insights.
- Assist in training new hires on organizational procedures, policies, and sales techniques.
- Handle cash, credit, and debit card payment processing to complete the purchasing experience.
- Assist customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Answer inbound calls, chats, and emails to facilitate customer service.
Customer Experience Manager
Banana Republic
Westfield, NJ
06.2022 - 06.2023
- Trained and mentored new team members to promote accuracy, and build customer satisfaction, and loyalty to support retention and growth.
- Established sales goals and strategies that contribute to increased growth in sales and profitability.
- Supported the store leadership team to collaborate successfully with employees and ensure work tasks were completed promptly and efficiently.
- Organized and coordinated schedules and shift breaks.
- Maintained up-to-date records of employee attendance, payroll information, and vacation requests.
Sales Associate
Gap Inc
Wayne, NJ
04.2008 - 09.2014
- Helped customers find specific products, answered questions, and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Retained product, service, and company policy knowledge to serve as a resource for both coworkers and customers.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Greeted incoming customers and provided expert sales and service to drive revenue.
Education
Bachelor of Arts - Liberal Arts And General Studies
Kean University
Union, NJSkills
- Scheduling
- Data Entry
- Customer Service
- Documentation
- Microsoft Office Suite
- Order Fulfillment
Timeline
Customer Experience Manager
Banana Republic
06.2022 - 06.2023
Client Sales Associate
Bloomingdale's
10.2014 - Current
Sales Associate
Gap Inc
04.2008 - 09.2014
Bachelor of Arts - Liberal Arts And General Studies
Kean University