Avril Y. Richardson
Snellville,GA
Summary
Innovative professional with over 20 years of combined office expertise and a proven record of initiative, creativity and success. Energetic and self-motivated team player. At ease in high stress, fast-paced environments with emerging and multiple responsibilities. Possess a positive, ambitious and friendly attitude along with problem solving skills, Listening, reasoning, professional and prioritize and multi task to meet deadlines. Excellent interpersonal, management, oral/written communication, intuitive, and analysis skills. Thrive in both independent and collaborative work environments. Strong Background in Finance, Closing, Sales, Customer Service and Hospitality Skills
Property management professional with solid background in handling wide range of residential and commercial properties. Expertise in coordinating maintenance, leasing, and financial activities, ensuring smooth operations and high tenant satisfaction. Known for strong team collaboration and adaptability to changing needs.
Overview
9
9
years of professional experience
Work History
PROPERTY MANAGER - TAX CREDIT/SECTION8/ HUD
PATHS CO MANAGEMENT PARTNERS
02.2024 - Current
- Prepare financial reports to help property owners and investors understand how each building has performed in terms of expense ratios and profit
- Start eviction proceedings per state and local laws when clients fall behind on rent payments or commit serious lease violations
- Manage personnel by assigning tasks and following up to ensure each assignment has been completed correctly
- Inform property owners of any issues needing their attention
- Issue warnings for policy violations, such as noise complaints or damage to building common areas
- Prepare expense reports using receipts submitted by maintenance workers, building managers relationships with property owners, contractors, and building occupants, and oversee maintenance and preventive measures
- Work with accounting, revenue control, leasing, and tax departments to effectively resolve tenant issues, disputes, and contracts
- Maintain building systems by contracting for repairs and service, and prepare specifications for competitive bids on larger maintenance projects and service agreements
- Manage annual budget and schedule of expenses, initiate corrective measures, and prepare reports by collecting, analyzing, and summarizing data
- Provide timely, effective service and accessibility while complying with national and local regulation
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
PROPERTY MANAGER, RESIDENTIAL /COMMERCIAL
SPIRIT USA REAL ESTATE INVESTMENT MANAGEMENT
12.2022 - 02.2023
- Office Management – maintaining equipment, ordering supplies, managing company email, tracking expenses, scheduling utilities, repairs/maintenance and event planning
- Organize Lock box, liaison for Zillow, Realtor.com and MLS, FMLS
- Accounting – assisting with accounts receivable and payable, managing debit card transactions, resolving monetary disputes, manage collections accounts and reporting
- Responsible for Annual Investment reports, weekly reporting
- Maintains resident files
- Provides direction and guidance to office team
- Provides leadership and guidance in the absence of the Accountant, Property Managers
- Collects rent, posts payments
- Update Vendor invoices, Maintain accurate Homeowners record
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
- Developed comprehensive emergency response plan, improving preparedness for unexpected events.
ASSISTANT PROPERTY MANAGER
ATLANTIC REALTY PARTNER
11.2017 - 12.2019
- Maintain positive working relationship with residents, vendors, and contractors
- Manage the collection of rent and submit notices as required
- Assist with creating monthly reports including, but not limited to renewals, rents, leasing, traffic and resident retention programs
- Assist with lease renewals and make recommendations on marketing strategies to generate traffic
- Conduct follow-up activity as needed with new and current residents in order to establish and maintain positive resident relations
- Assist in the handling of resident service request and various concerns as required
- Distribute late notices to residents; such as 3-day notices; 7-day notices as well as Violation Notices with regard to Association Rules & Regulations
- Walk the property daily to inspect the property on a daily basis, checks on vacant apartments
- Excellent verbal and written communication skills
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Improved property appearance and safety with regular inspections and coordinated maintenance efforts.
- Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
- Developed and implemented comprehensive marketing plan, attracting higher volume of prospective tenants.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted competitive analysis to benchmark property amenities and pricing, ensuring market competitiveness.
- Increased lease renewals, carefully addressing tenant concerns and negotiating terms beneficial to both parties.
- Conducted thorough market research to inform and adjust leasing strategies, leading to increased occupancy rates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Completed annual rent calculations using housing database software.
- Responded to Common Area Maintenance (CAM) inquiries.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Planned special events such as lotteries, dedications and project tours.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
ASSISTANT PROPERTY MANAGER-LEASING CONSULTANT
OPTIMIST LOFT
06.2016 - 01.2018
- Company Overview: (Contract)
- Greeted prospect, resident and on-site traffic, assess their needs
- Process applications
- Maintain courteous communications and follow-up correspondence with residents’ applicants, having a rapport with individual, with a courteous and professional manner
- Follow-up with emails and work orders with Maintenance Technicians and contractors if needed
- Completed Marketing to generate revenue on a day-to-day basis
- Maintaining a high occupancy ratio, focusing to close a sale
- Maintain various Assistant Manager duties, Accepting Rent, posting on Onesite Software
- Submit credit/background check, rental history external clients
- (Contract)
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Kept accurate records of all resident and tenant correspondence.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Showed apartments to potential tenants and answered questions regarding community.
- Processed security deposit refunds.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Attended staff meetings and took extensive notes to share with property manager.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Escalated major issues to property manager for immediate remediation.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Provided comprehensive orientation for new tenants, outlining community rules and available amenities.
- Conducted competitive analysis to benchmark property amenities and pricing, ensuring market competitiveness.
- Assisted in preparation of financial reports, providing insights into property performance and revenue trends.
- Maintained accurate and up-to-date tenant and property records, enhancing operational efficiency.
- Increased lease renewals, carefully addressing tenant concerns and negotiating terms beneficial to both parties.
- Oversaw emergency response procedures, ensuring tenant safety and minimizing property damage during incidents.
- Ensured compliance with all local, state, and federal housing laws and regulations, mitigating legal risks.
- Negotiated contracts with vendors, securing quality services at cost-effective prices for property maintenance.
- Coordinated with property management team to develop budget forecasts, aligning with financial goals and property needs.
- Facilitated tenant move-ins and move-outs, ensuring smooth transition and maintaining property occupancy targets.
- Developed and implemented comprehensive marketing plan, attracting higher volume of prospective tenants.
- Enhanced operational workflows by introducing digital tools for maintenance requests and rent payments.
- Enhanced tenant satisfaction by efficiently resolving maintenance issues and inquiries in timely manner.
- Conducted thorough market research to inform and adjust leasing strategies, leading to increased occupancy rates.
- Streamlined rent collection processes, minimizing late payments through effective communication and follow-up strategies.
- Communicated effectively with owners, residents, and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state, and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Coordinated appointments to show marketed properties.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Responded to Common Area Maintenance (CAM) inquiries.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Generated leads for sales and rental properties through cold calls and referrals.
- Completed annual rent calculations using housing database software.
- Maximized rental income while minimizing expenses through effective planning and control.
- Generated professional networks by engaging in professional, industry and government organizations.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Planned special events such as lotteries, dedications and project tours.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and tracked resident payments and information in computer system.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Developed strong relationships with local businesses, creating partnerships that benefited both parties.
- Distributed and followed up on tenant renewal notices.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
- Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements.
- Enhanced property visibility by establishing partnerships with local businesses and community organizations.
- Facilitated community events to foster positive living environment and encourage tenant engagement.
- Increased lease renewals, maintaining open and effective communication with current tenants.
- Implemented feedback mechanisms, gathering insights to improve tenant services and satisfaction.
- Improved efficiency, organizing leasing office operations and reducing paperwork processing time.
- Assisted in preparation of lease agreements, ensuring compliance with local laws and regulations.
- Maintained accurate and up-to-date records of all leasing transactions and tenant communications.
- Assisted in budget preparation for leasing activities, aligning with property management financial goals.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
- Enhanced tenant retention rates, conducting exit interviews to gather feedback for continuous improvement.
- Streamlined application process, reducing turnaround time for applicant approvals.
- Negotiated lease agreements to meet both tenant needs and property management goals.
- Leveraged social media platforms to market properties, reaching wider audience of potential tenants.
- Conducted market research to ensure competitive pricing and offerings in leasing market.
- Conducted property tours for potential tenants, showcasing amenities to increase leasing interest.
- Developed marketing materials to highlight property features, differentiating from competitors.
- Participated in regular training sessions to stay current on industry trends and best practices.
- Utilized property management software to track leasing activity and tenant information, improving data accuracy and accessibility.
- Coordinated with maintenance teams to ensure apartments were move-in ready, improving tenant move-in experience.
Education
Associate of Science - Advertising & Marketing
Berkley College
Paramus, NJ01.2012
Associate - Business Management
Bergen Community College
Paramus, NJ01.2010
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Rent collection
- Lease renewals
- Exceptional oral and written communication skills
- Tenant relations
- Staff management
- Leasing and sales
- Property tours and inspections
- Eviction procedures
- Maintenance scheduling
- Occupancy management
- Administrative support
- Fair housing mandates
- Tenant and eviction laws
- Vendor management
- Multi-family property management
- Financial budgeting and reporting
- Property management expertise
- Marketing and advertising
- Maintenance coordination
- Contract negotiation
- Preparing property agreements
- Adaptable
- Grounds maintenance
- Compliance monitoring
- Property accountability
Timeline
PROPERTY MANAGER - TAX CREDIT/SECTION8/ HUD
PATHS CO MANAGEMENT PARTNERS
02.2024 - Current
PROPERTY MANAGER, RESIDENTIAL /COMMERCIAL
SPIRIT USA REAL ESTATE INVESTMENT MANAGEMENT
12.2022 - 02.2023
ASSISTANT PROPERTY MANAGER
ATLANTIC REALTY PARTNER
11.2017 - 12.2019
ASSISTANT PROPERTY MANAGER-LEASING CONSULTANT
OPTIMIST LOFT
06.2016 - 01.2018
Associate of Science - Advertising & Marketing
Berkley College
Associate - Business Management
Bergen Community College
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