Avular Mcfarland
Woodbine,KY
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Data Agent/Mentor
SENTURE LLC
12.2017 - Current
- MENTOR, DATA FLOOR SUPPORT
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Secured and protected data from unauthorized access by complying with security protocols.
- Updated and maintained customer information, documents and records.
- Followed data entry protocols, rules and regulations.
- Checked for accuracy by verifying data and records.
- Created spreadsheets for more efficient recordkeeping.
- Preserved customer confidence and protected operations by keeping information confidential.
- Utilized techniques for increasing data entry speed.
- Assisted with developing data entry processes.
Dual Trained -Customer Service Representative
GENERAL DYNAMICS INFORMATION TECHNOLOGY
10.2015 - 12.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
Shift Manager
MCDONALD'S
01.2015 - 09.2015
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Exercised composure under pressure and in escalated customer service scenarios.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
ELITE ORDER TAKER/TRAINER
MCDONALD'S
01.2014 - 01.2015
- Described menu items in detail and educated customers about meal options.
- Restocked bags, cups, lids, sauces and other counter supplies.
- Offered immediate, friendly and knowledgeable assistance to every guest.
- Warmly greeted and welcomed customers to establishment before requesting food order.
- Welcomed customers and provided quick and attentive service.
- Kept up-to-date on knowledge of menu items, kitchen practices and other areas of interest to accurately answer customer questions and fulfill orders.
- Politely and persuasively suggested upgrades and related menu items such as drinks and desserts to achieve upselling objectives.
CASHIER
NAVY EXCHANGE
09.2012 - 12.2012
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Customer Services Sales Represenative
SPRINT BY MOBILE NOW
06.2012 - 09.2012
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Described product highlights and benefits to help guide purchasing decisions.
- Contacted potential customers to capitalize on sales opportunities.
- Emphasized product specifications to meet customer needs.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Maintained and managed customer files and databases.
- Maintained customer accounts and relationships.
CASHIER
MCDONALD'S
02.2010 - 04.2010
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Crew Member
MCDONALD'S
05.2009 - 02.2010
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Cashier
MCDONALD'S
04.2008 - 05.2009
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
Business Administration And Management
SOMERSET COMMUNITY COLLEGE
High School Diploma -
WHITLEY COUNTY HIGH SCHOOL
Williams, AZ05.2009
DEGREE - MEDICAL MANAGEMENT
CENTURA UNIVERSITY, LEFT SCHOOL
Virginia Beach, VASkills
- COMPUTER SOFT SKILLS
- Customer Care
- Data Integrity
- Strong Interpersonal Skills
- Word Processing
- Data Processing
- Quality Control
- Verifying Dates
- Grammar Understanding
- Proofreading
- Error Identification
- Clerical Support
- Information Updates
Timeline
Data Agent/Mentor
SENTURE LLC
12.2017 - Current
Dual Trained -Customer Service Representative
GENERAL DYNAMICS INFORMATION TECHNOLOGY
10.2015 - 12.2017
Shift Manager
MCDONALD'S
01.2015 - 09.2015
ELITE ORDER TAKER/TRAINER
MCDONALD'S
01.2014 - 01.2015
CASHIER
NAVY EXCHANGE
09.2012 - 12.2012
Customer Services Sales Represenative
SPRINT BY MOBILE NOW
06.2012 - 09.2012
CASHIER
MCDONALD'S
02.2010 - 04.2010
Crew Member
MCDONALD'S
05.2009 - 02.2010
Cashier
MCDONALD'S
04.2008 - 05.2009
Business Administration And Management
SOMERSET COMMUNITY COLLEGE
High School Diploma -
WHITLEY COUNTY HIGH SCHOOL
DEGREE - MEDICAL MANAGEMENT
CENTURA UNIVERSITY, LEFT SCHOOL
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