Chad Perry

• Advanced Knowledge of our operating system (lightspeed) to check guests in and out.
• Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
• Posted charges, updated accounts and issued bills to departing guests.
• Received incoming calls and coordinated with staff to fulfill customer requests.
• Supervised daily operations of hotel front desk in absence of manager.
• Worked with housekeeping and maintenance staff to address and resolve building and room issues.
• Professional and courteous at all times.
• Made and created reservations via in person or over the phone.

• I handle all phone calls, reservations, arrivals, departures. I make sure all direct billing, pre-paid reservations and credit card authorizations are routed properly. I also handle all guest requests and solve guest issues in a quick, courteous, professional manner. Front desk is also responsible for restocking our cupboard area, maintaining the cleanliness of the lobby, pool area and hot tub, as well as doing laundry on a daily basis.

• High guest interaction. Fulfilled all guest requests as well as spa members in a timely, professional manner. Replenished all spa amenities including: towels, fruit water, soaps, shampoos, etc, drinking cups, snacks. Took and returned all member laundry in a 24 hour turnaround. Assisted with our fitness center which was number 1 in the country for a while, then ended at third when i left due to other hotels remodeling. I replenished towels, mini water bottles and kept the machines and area clean at all times. I kept the pool looking clean, replenished towels and blankets and also took food orders of the guests. I brought up pastry amenities when requested.

Receiving and acknowledging fuel loads from dispatch. Making sure to fuel proper aircraft by matching tail and gate numbers from dispatch. Paying special attention to fuel load on aircraft to prevent under/over fueling and fuel spills. Adhering to all driving rules and regulations while on the ramp. Filling out proper paperwork including ticket receipts, truck sheets and vehicle safety inspection sheets. Providing excellent guest service by properly communicating with dispatch as well as flight crew and pilots.

• Enhanced guest experiences by efficiently operating rides and attractions with strict adherence to safety protocols.
• Contributed to a positive work environment by assisting team members in daily tasks and ensuring smooth operations.
• Ensured high cleanliness standards by maintaining the attractions area, resulting in improved guest satisfaction.
• Delivered world class guest service by addressing concerns promptly and professionally. As well as ''wow-ing the guest'' a good way to do this was to get the guest on to the ride immediately with very little to no wait time.

As a soccer coach i was responsible for keeping tabs on all grades of all of my players/students. Coming up with lesson plans for practices and all games. At the Junior High level, we ended up playing on the 9th grade level due to lack of teams so we did not win many season games, but we take second place in a christmas tournament in our respective age bracket as well as a second place finish in our indoor league.