Avy Hanson
Saint Charles,IL
Summary
Dedicated and detail-oriented individual with excellent interpersonal skills and a strong ability to adapt to and thrive in dynamic, high-pressure environments. Experienced in providing exceptional customer service and quickly adapting to changing needs. Passionate about creating positive experiences for both customers and team members.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk/Sales Associate
D1 Training Fox Valley
Aurora, Illinois
08.2023 - Current
- Managed inventory levels and restocked shelves as needed.
- Responded promptly to customer inquiries via phone, email, and in-person visits.
- Kept up-to-date knowledge of current promotions, pricing structures, payment options.
- Maintained pristine appearance at the reception desk and surrounding areas with regular cleaning and attention to aesthetics.
- Assisted staff with coordinating and managing daily appointment schedules.
- Assisted with setting up special events within the facility.
- Answered phone calls promptly, providing accurate information about services offered by the facility.
- Maintained accurate records of member attendance, payments, and other data related to operations.
- Developed relationships with members by offering encouragement and motivation during their workouts.
- Led tours of fitness facility by guiding interested individuals, providing information and highlighting benefits of amenities.
- Reported accidents, injuries or incidents to management for follow up and resolution.
Personal Trainer
Signature Fitness Club
Naperville, Illinois
12.2021 - 10.2022
- Developed personalized fitness programs for clients based on their individual goals and needs.
- Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
- Provide instructions in proper form, technique, and safety when performing various exercises with the use of free weights, machines, and functional equipment.
- Monitored progress of clients during workouts and provided feedback and encouragement.
- Educated clients about the benefits of regular exercise and healthy eating habits.
- Assisted clients in setting realistic short-term and long-term goals.
- Maintained records of client's performance data such as weight loss, muscle gain.
- Scheduled appointments with clients and communicated effectively with them via phone or email.
- Organized and instructed group classes for small or large groups, depending on clients' preferences.
- Provided instruction in stretching techniques to improve flexibility, mobility, and reduce the risk of injury.
- Performed administrative duties such as billing customers, restocking, cold calls, and cleaning.
- Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
- Studied multiple programs to provide health education, wellness and fitness program development to clients.
FOH Team Member
Corner Bakery Cafe
Hinsdale , Illinois
01.2020 - 03.2020
- Greeted customers and answered questions related to products and services.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Packaged and bagged cooked food and prepared items.
- Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
- Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
- Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
- Ensured compliance with health and safety regulations at all times.
- Communicated effectively with other team members to ensure smooth operation of restaurant activities.
- Prepared hot beverages such as coffee or tea for customers upon request.
- Followed opening and closing procedures as outlined by management team.
- Demonstrated knowledge of menu items in order to assist customers with their selections.
- Assisted colleagues whenever needed during peak business hours.
- Greeted and talked pleasantly with customers to promote positive image for business.
- Took to-go phone orders from guests following outlined procedures.
- Replenished supplies and organized food preparation stations to maximize productivity.
Pet Technician
Paws in Paradise
Downers Grove, Illinois
01.2018 - 06.2018
- Maintained clean and orderly play yards, kennels and cages on a daily basis according to established protocols.
- Managed inventory levels of food, supplies and medications needed for daily operations.
- Adhered to strict sanitization guidelines when handling animals or interacting with customers in order to minimize risk of disease transmission.
- Maintained a clean and safe environment throughout the daycare facility by regularly sanitizing cages, bowls, toys and other areas used by the dogs.
- Monitored dog interactions to ensure safety of both animals and humans.
- Cared for pets during owners' absences.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
Education
Bachelor of Science - Exercise Science
North Central College
Naperville, IL05-2025
Skills
- Building Relationships
- Product Knowledge
- Strong Communication and Interpersonal Skills
- Adaptability
- Product and Service Sales
- Reliable and Responsible
- Customer Service
- Ability to Lift 40 pounds
- Professionalism
- Attention to Detail
- Engaging with Diverse Customers
- Goal-Oriented
Certification
- CPR Certified
Languages
English
Professional
Timeline
Front Desk/Sales Associate
D1 Training Fox Valley
08.2023 - Current
Personal Trainer
Signature Fitness Club
12.2021 - 10.2022
FOH Team Member
Corner Bakery Cafe
01.2020 - 03.2020
Pet Technician
Paws in Paradise
01.2018 - 06.2018
- CPR Certified
Bachelor of Science - Exercise Science
North Central College
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