Avyahn Brown
Detroit,MI
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Budtender
DreamFields
03.2022 - 11.2023
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Contributed to team success by sharing product knowledge and expertise with fellow budtenders during training sessions.
- Addressed customer inquiries promptly, demonstrating professionalism and commitment to excellent service standards.
- Checked guests' photo identification for validity and age requirements.
- Sold flowers, concentrates and edibles in fast-paced environment.
Food Service Aide
Pomroy Living
11.2019 - 02.2021
- Perform a variety of food preparation duties other than cooking, such as preparing cold foods and shellfish, slicing meat, and brewing coffee or tea
- Clean work areas, equipment, utensils, dishes, and silverware.
- Enhanced customer satisfaction by providing exceptional food service and maintaining a clean dining environment.
- Streamlined food preparation tasks for increased efficiency and faster order fulfillment.
- Improved overall cleanliness by thoroughly sanitizing food preparation areas, equipment, and utensils.
- Contributed to team success by cross-training in various roles, increasing versatility and productivity.
- Ensured compliance with dietary restrictions by diligently reviewing ingredients for potential allergens or conflicts with religious beliefs.
- Contributed to a positive work environment through open communication, collaboration, and mutual support among team members.
- Distributed meals to facility residents and collected trays and utensils after meals, circulating dining areas to anticipate and meet residents' food service needs.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Learned other teammates' work tasks to train as backup.
Custodial Worker
Aramark
04.2017 - 03.2019
- Improved facility cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- Enhanced safety measures by promptly addressing spills and hazards with proper signage and cleaning techniques.
- Increased efficiency in waste management by separating recyclables and disposing of trash according to facility guidelines.
- Performed routine maintenance on custodial equipment, ensuring optimal performance and longevity.
- Assisted in the setup and breakdown of event spaces, contributing to successful events at the facility.
- Collected trash and emptied receptacles and recycling containers.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Cashier/Sales Associate/Customer Service
Shoe Carnival Inc.
08.2016 - 02.2017
- Used POS system to enter orders, process payments and issue receipts.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier/Customer Service Representative
Family Dollar
01.2016 - 07.2016
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Tallied cash drawer at beginning and end of each work shift.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Assembly Worker
Vetbuilt
10.2014 - 12.2015
- Assemble car parts
- Improved assembly efficiency by implementing streamlined processes and optimizing workstation layouts.
- Enhanced product quality by conducting thorough inspections and addressing any issues in a timely manner.
- Maintained accurate records of completed tasks and reported progress to supervisors regularly for optimal workflow management.
- Ensured compliance with industry regulations, consistently adhering to best practices for assembly worker safety standards.
- Demonstrated adaptability by quickly learning new procedures as systems evolved or updated equipment was introduced.
Crew Member/Cashier
Captain Jay's Fish & Chicken
05.2012 - 08.2014
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Home Health Aide
Rose Brown
12.2011 - 02.2012
- Provided physical care for clients well being, prepared distributed and documented medication, meal preparation and housekeeping duties.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
Housekeeper/ Caregiver
Hebert Parchman
05.2010 - 12.2011
- Cleaned and folded laundry, sanitized and organized kitchen and bathroom, maintained overall cleanliness of the property and provided light maintenance duties.
Education
GED -
Detroit Adult Education
Detroit, MI03.2013
Skills
- Microsoft office (2 years)
- CSR
- Adaptability and Flexibility
- Food Presentation Techniques
- Record Keeping
- Nutrition Awareness
- Report Generation
- Scheduling
- Data Collection
- Paperwork Processing
Additional Information
Capable of working on an assembly line, Ability to pay close attention to safety rules and regulations, Skillful in quality inspection, Professional in greeting customers and ascertaining what each customer want or need, Ability to compute sales prices, total purchases and receive and process cash or credit payment, Capable of maintaining sanitation, health, and safety standards in work areas, Ability to clean food areas, cooking surfaces, and utensils to proper sanitary specifications, Skillful in cooking and packaging batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold, Superior ability in following written and verbal instructions for proper preparation of food and orders, Capable of cleaning, stocking, and restocking workstations and display cases, Ability to transport linens, towels, toilet items, and cleaning supplies, using wheeled carts, Thoroughly clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met, Able to dispose of all trash in the proper receptacles in designed disposal areas, Ability to keep storage areas and carts well-stocked, clean, and tidy, Professional in dusting and polishing furniture and equipment, Proficient in cleaning rugs, carpets, upholstered furniture, draperies, and using vacuum cleaners and shampooers
Personal Information
Title: Customer Service Representative
Timeline
Budtender
DreamFields
03.2022 - 11.2023
Food Service Aide
Pomroy Living
11.2019 - 02.2021
Custodial Worker
Aramark
04.2017 - 03.2019
Cashier/Sales Associate/Customer Service
Shoe Carnival Inc.
08.2016 - 02.2017
Cashier/Customer Service Representative
Family Dollar
01.2016 - 07.2016
Assembly Worker
Vetbuilt
10.2014 - 12.2015
Crew Member/Cashier
Captain Jay's Fish & Chicken
05.2012 - 08.2014
Home Health Aide
Rose Brown
12.2011 - 02.2012
Housekeeper/ Caregiver
Hebert Parchman
05.2010 - 12.2011
GED -
Detroit Adult Education
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