Avyana Gordon
Rockford,IL
Summary
Skilled professional with experience in various fields. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
6
6
years of professional experience
Work History
Training Specialist
UPS
10.2022 - Current
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Coached employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within the company.
- Developed training handbooks, computer tutorials and reference materials.
- Spearheaded updates to existing training materials to maintain relevance with industry best practices and evolving organizational needs.
- Promoted a culture of continuous improvement by conducting regular follow-ups with trainees post-training sessions.
- Trained and mentored 133 part time supervisors hired to fulfill various roles.
- Led workshops on various topics such as leadership development, communication skills, and time management, improving employee competencies across the organization.
- Demonstrated proper operation and servicing of control room equipment.
Operations Supervisor
UPS
02.2021 - 10.2022
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Enhanced operational performance and reduced injuries to zero by developing and optimizing standard practices.
- Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
Cashier Team Lead
Grays Foods
06.2018 - 02.2021
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Trained team members on cash register operation and cash handling.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Collaborated with management to develop strategies for improving the overall shopping experience.
Education
Diploma -
Guilford High School
Rockford, ILBachelors - Psychology
Colorado Technical University
Colorado Springs, COSkills
- Learning Management Systems
- Training Program Development
- Classroom expertise
- Employee Development
- Soft skills training
- Human Resources
- Coaching and Mentoring
- Verbal and written communication
- Data organization
- Quality Assurance
Timeline
Training Specialist
UPS
10.2022 - Current
Operations Supervisor
UPS
02.2021 - 10.2022
Cashier Team Lead
Grays Foods
06.2018 - 02.2021
Diploma -
Guilford High School
Bachelors - Psychology
Colorado Technical University