Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic
A’vyone Clinton

A’vyone Clinton

NC

Summary

I am a professional with a strong background in customer interactions and service solutions. My experience has given me a high level of skill in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty.

I strive to be a effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.

I would say I am known for reliability and proactive approach, but mainly for being committed to meeting both the customer and team organizational goals.


In my past, I have overcame challenges such as family conflict, while navigating life with undiagnosed autism.

This impacted my work history, and my ability to pick a career.

Due to this, I took a year break from working to pursue full-time entrepreneurship as an instacarter.

My goal was to bring changes in my personal life to ensure success in my professional life, and to stop unbeneficial cycles.

Now, I am mentally equipped with a newfound confidence, ready to make a successful re-entry into the work scene.

Overview

11
11
years of professional experience

Work History

Shopper/Delivery Driver

Instacart
09.2020 - Current
  • Delivered groceries to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
  • Verified each item matched order sheet's description.
  • Tracked substitutions and informed customers of changes.
  • Provided exceptional customer service through active listening, empathy, and timely problem resolution.
  • Scanned each item's barcode before item's removal from shelf.
  • Totaled completed order, and provided required documentation for order payment.
  • Loaded and unloaded orders at customer's homes or locations.
  • Achieved or exceeded company-defined goals and successfully earned Platinum Insta-carter privileges that require 4.7 overall rating, and a certain number of 5 star reviews from customers!

Customer Service Clerk

Harris Teeter
03.2023 - 09.2024
  • Contributed to a positive work environment through effective communication and teamwork among colleagues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Resolved escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.
  • Cross-trained and backed up cashiers in different areas of the store.
  • Managed timely and effective replacement of damaged or missing products.
  • Identified and resolved discrepancies and errors in customer accounts.

Infant Teacher

Kidville Kovar
10.2020 - 07.2021
  • Kept classroom and feeding areas clean, neat, and safe.
  • Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Promoted development of social, emotional, and communication skills in infants.
  • Assessed developmental milestones and provided regular updates to parents on their child''s progress.

Dance Instructor

Ujimaa
08.2019 - 06.2020
  • Planned routines for recitals and performances.
  • Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
  • Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
  • Worked in team-based environment to uphold quality and continuity of service to clients.
  • Planned, prepared, and delivered lesson plans introducing students to dance techniques.

Cashier

Wendys
01.2014 - 05.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Cross trained in drive-through, and produce.

Education

Certification -

Infant Teacher
Greensboro, NC
12.2023

Skills

  • Years of customer service experience
  • Data entry
  • Strong work ethic
  • Online order fulfillment
  • Team leadership

  • Critical thinking
  • Dependable and responsible
  • Organization and time management
  • Calm under pressure
  • Customer satisfaction measurement

Accomplishments

  • Achieved Platinum Instacarter Status for achieving a high overall rating due to my order accuracy, efficiency and customer service skills.

Interests


  • Teaching/ Leadership
  • Music, Dance, Creative Writing, Creative Direction
  • Personal Development and Self-Improvement
  • Autism Advocacy

Timeline

Customer Service Clerk

Harris Teeter
03.2023 - 09.2024

Infant Teacher

Kidville Kovar
10.2020 - 07.2021

Shopper/Delivery Driver

Instacart
09.2020 - Current

Dance Instructor

Ujimaa
08.2019 - 06.2020

Cashier

Wendys
01.2014 - 05.2015

Certification -

Infant Teacher