Avyonne Carrion
MasTec
Donna,TX
1
Language
6
years of professional experience
Early-career professional with experience in customer service, sales, and labor support. Skilled in communication, problem resolution, and teamwork. Brings strong attention to detail, a calm approach under pressure, and a focus on keeping work organized and on schedule.
Work History
Laborer
2 Years 4 Months- Assembled electrical panels using schematics, wiring diagrams, and fabrication tools.
- Inspected finished assemblies for compliance with quality and safety standards.
- Tested panel functionality, identifying faults and correcting wiring discrepancies.
- Supported production teams by improving assembly accuracy and reducing rework.
- Coordinated with crew members to keep workflow organized and project tasks on schedule.
- Inspected work areas daily to identify hazards and maintain OSHA safety standards.
- Maintained clean workspaces and secured tools to reduce delays and improve site safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean, orderly storage areas to improve inventory accessibility.
- Followed safety procedures while completing daily logistics tasks and equipment checks.
Customer Service Representative
6 Months- De-escalated frustrated customers by delivering calm, solution-focused communication.
- Collaborated with teammates to resolve complex issues and improve response consistency.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
Sales Associate
8 Months- Processed sales transactions accurately using POS systems and payment methods.
- Greeted customers and provided product knowledge to support purchase decisions.
- Maintained organized displays and restocked merchandise to support visual standards.
- Resolved basic customer questions and directed shoppers to appropriate products.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Associate of Applied Science - Criminal Justice
License
Skills
Eagerness to learn
Construction techniques
Safety awareness
Punctuality and reliability
Time management
Willingness to learn
Flexible and adaptable
Attention to detail
Flexibility and adaptability
Critical thinking
Team collaboration
Conflict resolution
Active listening
Punctual and reliable
Effective communication
Languages
Spanish
Limited Working
Timeline
Laborer
MasTec
06.2024 - CurrentRead More
Customer Service Representative
TaskUs Inc.
12.2021 - 06.2022Read More
Sales Associate
Tommy Hilfiger, Inc.
11.2020 - 07.2021Read More
Advanced Barber College
License
Read More
South Texas College
Associate of Applied Science from Criminal Justice
Read More