Alley Warner
Lebanon,TN
Summary
Seasoned Bar Manager with history of success in all areas of restaurant operations. Hardworking and resourceful with attention to detail and organized nature. Ready to take on new challenges within the restaurant industry.
Overview
7
7
years of professional experience
1
1
Certification
Work History
FOH/Bar Manager
Bonefish Grill
11.2019 - Current
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Hourly Key
Bonefish Grill
01.2019 - 11.2019
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
Server
Connor's Steak And Seafood
11.2018 - 01.2019
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
Server Shift Leader
O'Charley's Restaurant & Bar
01.2017 - 11.2018
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Education
High School Diploma -
Mcgavock High School
Nashville, TNSkills
- Cost Control
- Health Codes Compliance
- Staff Training
- Restaurant Management
- Sales Promotion
Certification
ABC license
Timeline
FOH/Bar Manager
Bonefish Grill
11.2019 - Current
Hourly Key
Bonefish Grill
01.2019 - 11.2019
Server
Connor's Steak And Seafood
11.2018 - 01.2019
Server Shift Leader
O'Charley's Restaurant & Bar
01.2017 - 11.2018
High School Diploma -
Mcgavock High School