AWA FALL
Bowie,MD
Summary
Detailed, solution-oriented Assistant Manager familiar with successful strategies for empowering employees. Cultivates new abilities and builds knowledge base to better engage in company operations and serve customers in fast paced settings. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Demonstrated success in improving team efficiency and business profits.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Enterprise Rent-A-Car
11.2021 - Current
- Improve the customer experience to include dedicated time to review rental contracts, answer questions, and provide additional support throughout the contract period.
- Communicates through email to colleagues with any office mandates.
- Execute daily audits while also directly supervising Auto Detailer to ensure 100% alignment to standard operating procedures.
- Ability to build cohesive, productive teams while concurrently cultivating and encouraging creativity and individual expression
- Exceptional leadership, interpersonal, and verbal and written communication skills; innate ability to build rapport with colleagues and customers and succeed in challenging, high-pressure, and driven environments.
Assistant Manager
Olive Garden
05.2019 - 06.2021
- Supervised serving staff to drive high level of hospitality and food excellence
- Trained and acclimated new servers to restaurant's culture and operations
- Created positive guest experience by listening to guest need s and recommending options to meet requests
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Assistant Manager
SUBWAY®Restaurants
08.2018 - 03.2020
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Directed and led employees, supervising activities to drive productivity and efficiency
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Developed training, assessment and performance monitoring programs to coach and mentor employees.
Event Planning Assistant
The Mead Center For American Theater
06.2018 - 08.2018
- Coordinated vendors, timelines and budgets for events
- Organized event facility, food and beverage selections and audio-visual arrangements
- Oversaw event logistics, venue scheduling and accommodations
- Assessed event success and identified improvement areas through client feedback.
Education
Bachelor of Science - Business Administration and Management
Morgan State University
05.2021
Skills
- Excellent organizational/ time management
- Leadership
- Microsoft (Word, excel, project, power point)
- Adaptive team player
- Customer service
- Public speaking/ strong communication
- Data Entry
- Coaching & Mentoring
- Working under pressure fast paced environment
- Critical thinking
Timeline
Assistant Manager
Enterprise Rent-A-Car
11.2021 - Current
Assistant Manager
Olive Garden
05.2019 - 06.2021
Assistant Manager
SUBWAY®Restaurants
08.2018 - 03.2020
Event Planning Assistant
The Mead Center For American Theater
06.2018 - 08.2018
Bachelor of Science - Business Administration and Management
Morgan State University
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