Awa Sow
Columbus,OH
Summary
Goal-oriented worker with outstanding knowledge of Type organization and Type product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and Type talents. Committed to best-in-class customer service and maintaining professionalism.
Overview
5
5
years of professional experience
Work History
Phlebotomist
Bio Blood Components
Columbus , OH
10.2019 - 06.2021
- Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
- Reviewed patient records for accuracy and completeness.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Organized daily work based on collection priority.
Guest Service Representative
Bolger Center
Potomac, MD
02.2018 - 07.2019
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collected room deposits, fees and payments.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
Customer Service Representative
Contact Us Communication
Columbus Ohio, Ohio
03.2016 - 11.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
Education
Financial Service - Business
Columbus Downtown High School
364 S 4th St, Columbus, OH 4321508.2014
High School Diploma -
Independence High School
5175 Refugee Rd, Columbus, OH 4323205.2016
Healthcare Management -
Columbus State Community College
Columbus, OHTimeline
Phlebotomist
Bio Blood Components
10.2019 - 06.2021
Guest Service Representative
Bolger Center
02.2018 - 07.2019
Customer Service Representative
Contact Us Communication
03.2016 - 11.2017
Financial Service - Business
Columbus Downtown High School
High School Diploma -
Independence High School
Healthcare Management -
Columbus State Community College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Specimen Collection and Storage
- Patient Confidentiality
- Health Education
- Phlebotomy Functions
- Semen Collection
- Active Listening
- Blood Sample Collection
- Issue Resolution
- Product Knowledge
- Cash Register Systems
- Guest Inquiries
- Credit and Cash Transactions
- Cash Drawer Management
Accomplishments
- Achieved [Number]% error-free rate in [Year].
- Won "[Name of Award]" award in [Year].
- Maintained compliance with OSHA, HIPAA, and CLIA standards.
- Oversaw team of [Number] phlebotomists in lab processing over [Number] samples daily.
- Educated [Number] phlebotomy students on venipuncture and capillary puncture techniques.
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