Awa C. Sarr

Run my own accounting/tax business.

• Provide immigration services and business consulting to all clients
• Examine legal documents presented to file for IRS ITIN numbers to those who qualify
• Recognized by IRS as an Acceptant Agent, and provides business & professional needs at a very affordable price
• Manage case files and keep all records confidential
• Interacted well with customers to build connections and nurture relationships.
• Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Recruiting, hiring, and training of team members.
• Trained new employees on proper protocols and customer service standards.
• Negotiated prices and services with customers and vendors to decrease expenses and increase profit.
• Managed over 150 clients and grew business by 45%

• Brought 50th DC to 21st-century processing by entirely using data and technology
• Streamlined many processes by cross-training all staff and avoiding unnecessary duplicate work by assigning clerks to specific tasks and or projects
• Trained Judges on new data usage and technology and improved administrative capacity
• Manage clerks’ office daily activities with Criminal, Traffic, Collection, and Civil division
• Screen candidates, conduct interview, assign division, and train new employees.
• Coach, evaluate, motivate, mentor employees
• Handle time management, approve time off, and process payroll
• Work closely with other managers, clerks, judges, local officials, law enforcement to build trust in the organization
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Participate in annual budget and implement better audit processes
• Oversees case proceeding activities including filing of all documents, ensuring proper custody, maintenance, storage, and disposal of court record
• Direct staff assignment for processing of all criminal, civil, and traffic cases, the maintenance of official court records with integrity
• Inform all staff regarding changes and updates as court policies and procedures, local administrative rules, state statutes, Michigan Court Rules and City Ordinance
• Manage finance and accounting by paying all bills and processing bonds
• Serves as liaison between court and stakeholders
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Responsible for personal management, fiscal management, caseflow management, jury utilization, research and planning, facility management,
• Recommends and implement policies with Chief Judge and oversees the planning, development, and oversight of policies enacted by the Judge
• Present budget to funding unit, authorizing and monitoring expenditures, oversees the use of resources to support the bench, operation of the court and staff
• Prepares, reviews and distributes statistical data including financial, caseload, case pending, case activity and related reports
• Involve in negotiation and monitoring labor contracts
• Act as a liaison for the court with the city executives, circuit court, jails, attorneys, and all other professional
• Updates policies manuals and procedures, job descriptions, training manuals and other information relevant to court employees
• Oversees and manages all court personnel through subordinate management staff, including recruitment, hiring, orientation, training, supervision, performance evaluations, employee relations matters, discipline and termination
• Investigates complaints regarding court operations or employees, determines cause of problem and take appropriate action
• Prepare reports from MCAP for DCP (Delay in Criminal Proceeding), DMS (Delay in Matter Submitted), and all other reports.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

• Prepared court orders and judgments for signature.
• Maintained and updated electronic databases to accurately and securely store court documents.
• Created documents with applicant information and verified data against court database information.
• Performed routine data entry or document management.
• Updated documents such as municipal codes and city charters.
• Responded to requests for information from the public, other municipalities, or state and federal legislative offices.
• Drafted professional court correspondence to facilitate legal proceedings.
• Updated operational records or licensing information using computer terminals.

• Organize, direct, and coach passenger service and/or fleet service agents at the airport; handle daily customer service challenges for both airline during merger
• Develop and coach agents regarding correct policies, procedures, and customer handling; manage the daily activities of passenger service and/or fleet service agents
• Resolve escalated customer service issues while assisting employees in the operation when needed
• Consistently implement and enforce policies and procedures
• Help collocate both workgroup during merger of the airlines
• Researched and corrected customer concerns to promote company loyalty.
• Followed through with client requests to resolve problems.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

• Lived by Delta’s Core Values (Road of the Rules), supported by The Way We Fly, defined in The Code of Ethics and Business Conduct and adhere to Flight Plan goals
• Process payroll, handle MPS, and attendance for accountability
• Drive performance by providing leadership, engagement, motivation and support to front line and below wing team thru integrity, respect, honesty and open door policy
• Serve as an operational liaison between Delta and all contracted business partners
• Monitor at-risk behaviors through daily safety briefing and observations and assuring all compliance
• Developed both strategic and tactical plans which resulted in safety-conscious environment, promotes employees safety and well being
• Continuously provide targeted support, guidance, coaching, and motivation based on individual needs by identifying strengths, weaknesses & constant team recognition
• Work closely with Station Manager to improve station performance goals and flight plans
• Budget conscious-always saving money by controlling OT call out and supplies
• PSA (Passenger Service Agent) DTW Detroit International Airport
• Implemented daily roster for other PSA supervised the operation and assigned areas (gates) to agents
• Coordinate and communicate with PL all safety and operational concerns
• Assisted with all passengers’ complaints, issues, and needs.
• International) MSP Minneapolis International Airport
• FIS agent inbound and outbound in the international team
• Work with Custom Border and Protection as the French interpreter
• Inspected all document requirements and File General Declaration Form and I94
• RRA (Ready Reserve Agent) MSY New Orleans International Airport
• Very knowledgeable with Dl Term, Cornerstone, Fastrack, and Sky Club,
• Maintain composure under high-pressure situations
• Cross-utilized to assist in other areas