Awad Ibrahim
Storrs,CT
Summary
Rising junior in Computer Science seeking a Technology Support position at a prestigious organization, leveraging strong technical skills, problem-solving abilities, and customer service experience to assist personnel with their technical needs. Eager to learn and practically apply academic knowledge in a professional IT environment
Overview
3
3
years of professional experience
Work History
Guest Service Associate
Cumberland Farms
Monroe, CT
06.2023 - Current
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Regularly troubleshoot and resolve issues with Point of Sale (POS) and inventory management systems(PDI), ensuring smooth business operations and minimal downtime
- Ensured that all guest inquiries were answered promptly and accurately.
- Developed strong relationships with repeat customers through positive interactions.
- Performed daily opening and closing procedures for the front desk including cash management duties.
Shift Manager
Dunkin' Donuts
Monroe, CT
03.2021 - 05.2022
- Managed daily operations and supervised team members, ensuring high-quality customer service
- Demonstrated strong communication/leadership skills in fast-paced environment promoting a positive attitude amonngst employees
- Resolved customer complaints and mitigated conflicts in a calm manner, maintaining a positive customer experience
- Trained/assisted new hires on daily operations as well as optimal practices to maintain an efficient working environment
Education
Bachelor of Science in Computer Science -
University of Connecticut
05.2026
Skills
- Proficient in MS Office Suite
- Programming languages: C, C, Python, Java, Html
- Operating Systems: Windows, macOS
- High computer literacy/software troubleshooting ability
- Excellent problem-solving and critical thinking abilities
- Strong communication and teaching skills, able to articulate complex technical concepts in an understandable manner
- Team player with a sociable and relatable demeanor
- Comfortable working autonomously and researching solutions independently
Affiliations
- Peer Leadership Team, Masuk High School, Founding Member, 2021-2022
- Co-founded/led a student initiative focused on addressing racial discrimination and promoting unity within the school
- Organized and facilitated school-wide events and assemblies aimed at fostering inclusivity and understanding among students
- Collaborated with faculty and administration to implement positive changes in school policies and culture
- Islamic Community of Fairfield County, Volunteer 2017 - Present
- Dedicated volunteer since age 13, consistently contributing to community services and events
- Assist in organizing and executing various charity fundraisers, demonstrating strong event planning and coordination skills
- Support regular religious services, showcasing reliability and commitment to community engagement
Languages
- English (Fluent), Urdu (Fluent), Hindi (Fluent), Spanish (Conversational)
References
References available upon request.
Availability
Available beginning of August
Timeline
Guest Service Associate
Cumberland Farms
06.2023 - Current
Shift Manager
Dunkin' Donuts
03.2021 - 05.2022
Bachelor of Science in Computer Science -
University of Connecticut