Lorys Medina
Jersey City,NJ
Summary
Diligent and detail-oriented crew member with a proven track record of efficiently managing financial transactions, restocking merchandise, and providing exemplary customer service. Possesses a strong background in restaurant environments, ensuring precision in payment processing and contributing to elevated customer satisfaction levels. Highly organized and enthusiastic, committed to promoting and leading initiatives that enhance overall customer service quality and engagement. Demonstrates a dedication to accuracy, efficiency, and fostering positive customer interactions.
Overview
3
3
years of professional experience
Work History
Crew Member Team Leader
Noches De Colombia
05.2022 - Current
- Handled transactional aspect of business via processing credit cards, gift cards, and cash.
- Educated Customers on seasonal promotions they may be able to take advantage of.
- Kept manager aware of any incidents that my have occurred inside the establishment. (injuries or emergencies)
- Made sure crew members kept dining areas and kitchen sanitized to maintain optimal health standards.
- Provided excellent customer service to ensure all diners leave satisfied catering to their every need.
- In charge of training crew members on how to utilize POS system.
- Took 350-500 calls weekly to manage food orders and reservations for holiday events.
- Managed inventory and made notes of items low in stock to minimize any downtime.
- Organized crucial financial data on excel to help owner get clearer image of business functionality.
Assistant Manager
McDonalds
04.2021 - 05.2022
- Made sure workers kept steady work pace to handle all types of volume throughout the day
- Updated POS software occasionally to make sure it is functioning 24/7.
- Made sure all areas of establishment were clean.
- Was awarded Employee of the Month due to exceptional customer service.
- Attended regional meetings to see how the business can run more efficiently.
- Made sure new promotions and special deals posters were strategically put in certain spots so that customers may be aware of them.
Education
Bachelor of Arts - Business
Universidad De Guayaquil
Guayaquil, Ecuador 12.2010
Skills
- Crisis Management
- Innovation and Creativity
- Policy Enforcement
- Sales and Marketing
- Efficient Call Handling
- Customer Service
- Adaptability
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Crew Member Team Leader
Noches De Colombia
05.2022 - Current
Assistant Manager
McDonalds
04.2021 - 05.2022
Bachelor of Arts - Business
Universidad De Guayaquil
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