Awaiz Mulla
Chicago,IL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Business Development Specialist
1Web
02.2022 - Current
- Initiated the development of a sales process for the Business development team for a seasonal Ramadan sales package rollout leading to a $72,365 increase in sales and five new retainer clients
- Led development meetings to map out plans for a new email marketing package rollout leading to 40% increase package sales totaling over $200,000 in revenue
- Collaborated with Digital Strategists and the creative team in creating core messaging canvases which solved major misalignments between client specifications and content creation
- Delivered presentations to key decision makers for small to large NGOs targeting a 30% increase in lead conversion
- Worked closely with existing customers to understand their needs, resulting in the conversion of one-time clients into long-term partnerships with international charity organizations.
Program Coordinator
IOM
02.2022 - 11.2023
- Created and initiated market research method tailored to understanding organizations and their demographics which facilitated the targeted increase of community participation by 49%
- Established a governing body which created an organizational structure delivering processes and policies that generated increased productivity and eliminated wasteful utilization by 30%
- Led development meetings to create 2 video campaigns geared targeted toward increasing visibility and membership for community members and families within the organization by 23%
- Created program flyers to establish brand consistency and increase awareness by 25%
- Created unique designs for merchandise using AI art generation tools for the IOM Etsy Store
- Brokered deals with media professionals in order to update the quality of educational media for new and returning members of the online community.
Project Manager
1Web
04.2021 - 02.2022
- Worked closely with a team of Digital Specialists to ensure that the client's strategic marketing plan was executed leveraging an 80/20 rule approach
- Developed and coordinated a series of retrospectives in order to identify gaps in our busy season and a strategic action plan for each department leading to an increase productivity by 50%
- Managed the launch of the Good Deed Charity relief organization campaign through Facebook & Google using ad trafficking to ensure reporting accuracy and meaningful insights for future campaigns
- Executed the end-to-end development of image, video, and copy assets leading to an increase in ROI by 3-5x
- Facilitated the planning and execution of online fundraising campaigns such as Display, Video, Mobile, and Paid Social for 10 non-profit organizations
- Expanded the relationships with three major religious NGOs by establishing an implementation and communication protocol leading to an increase in efficient client communication by 45%
- Enforced a video process SOP by implementing scrum principles to increase effective QA procedures leading to the standardization of the process from brainstorming to post-production.
Creative Consultant
MINT Healthcare
05.2020 - 08.2020
- Led website redesign effort by scoping out all requirements, scheduling design sessions, and status report meetings
- Created a central database for all project documentation
- Led initiative to design new logo according to client's aesthetics as part of a strategic marketing plan.
- Oversaw technical production and implementation of online creatives.
Project Manager
ITConnectUs
11.2019 - 03.2020
- Clarified scope, redefined requirements, and established clear communication channels to lead an over budget project back on-track
- Coached and supervised project team members and offshore contractors to assist in the onboarding process
- Led knowledge transfers for offshore teams, preparing them to take on full end-to-end support for a major client
- Led internal project to create a centralized document directory structure for all administrative and developer documents
- Served as liaison for dissatisfied clients and strengthened relationships by successfully delivering a major phase of a .NET application- leading to the acquisition of a new project
- Resolved communication issues between clients and development team by introducing novel document and email protocols to track changing requirements and increase transparency, efficiency, and accountability
- Utilized JIRA, Confluence, Microsoft teams and other tools to increase productivity and coordination of governance mechanisms, leading to significant improvements in client retention and satisfaction
- Facilitated the migration of project documentation from the existing directory structure into Sharepoint for the office of PMO.
Project Coordinator
Experian Inc.
07.2019 - 10.2019
- Created documentation detailing workflows for common projects kicked off by the Automotive IT team using the Notion Application to optimize the training of new team members
- Supported Auto IT PM Team by managing mid-size projects from initiation through to completion
- Utilized Microsoft Planner to create a project board with the aim to track in-progress projects, specifically Crash Reports.
Project Coordinator
George Jon
02.2018 - 06.2019
- Managed Relativity Application Upgrades from the initiation to the closure phase
- Served as the first escalation point for any issues encountered during the execution of Relativity Upgrades during the weekend
- Created project plan templates for Relativity Application Upgrades and a Full Relativity Environment Assessment for the PMO Department
- Created training documentation and trained the PMO department on the Relativity Application Upgrade Process.
Education
Bachelor of Science - Business Administration
Devry University
06.2014
Skills
- JIRA/Confluence
- Teams
- Key Account Management
- Client acquisition
- Team building
- Sharepoint
- Frameio
- Asana
- Trello
- Notion
- Canva
Education/Certifications
- DEVRY UNIVERSITY, B.S. in Business Administration, Addison, IL, 06/2014
- MICROTRAIN, Lean Six Sigma GreenBelt, Completed, 05/2021
- SCRUM ALLIANCE, Certified Scrum Master, Completed, 11/2021
- DIGITAL DISTILLERY, Digital Marketing Strategist, In Progress, 08/2024
Personal Information
Title: BUSINESS DEVELOPMENT SPECIALIST
Timeline
Business Development Specialist
1Web
02.2022 - Current
Program Coordinator
IOM
02.2022 - 11.2023
Project Manager
1Web
04.2021 - 02.2022
Creative Consultant
MINT Healthcare
05.2020 - 08.2020
Project Manager
ITConnectUs
11.2019 - 03.2020
Project Coordinator
Experian Inc.
07.2019 - 10.2019
Project Coordinator
George Jon
02.2018 - 06.2019
Bachelor of Science - Business Administration
Devry University
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