Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Alana Walker

Greensboro,NC

Summary

Entry-level Program Assistant eager to learn more about communication operations and support all program requirements. Knowledgeable about administrative support and logistics. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Office and Program Assitant

Guilford Education Alliance
06.2022 - Current
  • Increased participant satisfaction by regularly evaluating feedback and making necessary adjustments.
  • Managed multiple projects simultaneously, ensuring timely completion and adherence to deadlines.
  • Assisted in grant writing efforts, securing additional funding for program expansion and improvements.
  • Developed training materials for staff members, increasing overall competency levels within the organization.
  • Compiled data from various sources to provide comprehensive reports for senior management decisionmaking.
  • Promoted an inclusive workplace environment where diversity was valued, leading to more innovative ideas being shared among team members.
  • Managed both digital and physical filing systems and retrieved documents as required.
  • Prepared clearly written and formatted documents and reports.
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Trained and supervised employees on office policies and procedures.
  • Proofread and edited documents for accuracy and grammar.
  • Ordered and distributed office supplies while adhering to fixed office budget.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Maintained and updated office records, both digital and physical.
  • Assisted with onboarding of new employees.

Student Intern

Campus Greensboro
06.2023 - 08.2023
  • Developed strong communication skills by presenting findings in team meetings and collaborating on group projects.
  • Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
  • Collaborated effectively with diverse teams, promoting a positive work environment conducive to achieving shared goals.
  • Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
  • Gained exposure to various aspects of the industry through active participation in company events, workshops, and training sessions during the internship period.
  • Expanded professional network by actively engaging with colleagues and mentors within the organization, fostering valuable connections for future career opportunities.
  • Explored new technologies and approaches to streamline processes.

Passenger Service Agent

Spirit Airlines Inc.
01.2022 - 05.2022
  • Enhanced customer satisfaction by providing efficient check-in and boarding services.
  • Streamlined baggage handling for improved passenger experience and reduced wait times.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
  • Utilized strong organizational skills to manage multiple tasks in a fast-paced environment.
  • Provided exceptional customer service, addressing passenger concerns promptly and professionally.

Beauty Technician

GIRLKIN Lashes
05.2021 - 01.2022
  • Enhanced customer satisfaction by providing personalized beauty treatments and product recommendations.
  • Increased client retention by delivering consistent, high-quality services and maintaining a clean and welcoming salon environment.
  • Streamlined appointment scheduling processes for improved efficiency and reduced wait times.
  • Collaborated with team members to optimize service offerings and stay current on industry trends.
  • Developed strong relationships with clients, fostering loyalty and repeat business.
  • Conducted thorough consultations to assess client needs and preferences, ensuring optimal results.
  • Mastered various beauty techniques, allowing for diverse service offerings tailored to individual client needs.
  • Maintained accurate inventory records to ensure adequate supply levels for uninterrupted service provision.
  • Resolved guest complaints about service or style.
  • Maintained regular client list and successfully handled walk-in customers.
  • Used social media platforms to promote salon and services.

Education

Associate of Arts - Communications And Journalism

Guilford Technical Community College
Jamestown, NC
06.2025

High School Diploma -

Grimsley High School
Greensboro, NC
06.2020

Skills

  • Creative Problem-Solving
  • Logistics Assistance
  • Operations Support
  • Information Management
  • Teamwork and Collaboration
  • Event Coordination
  • Staff Support
  • Interpersonal Skills
  • Multiple Priorities Management
  • Customer Service
  • Spreadsheet Management

Affiliations

  • Campus Greensboro

Timeline

Student Intern

Campus Greensboro
06.2023 - 08.2023

Office and Program Assitant

Guilford Education Alliance
06.2022 - Current

Passenger Service Agent

Spirit Airlines Inc.
01.2022 - 05.2022

Beauty Technician

GIRLKIN Lashes
05.2021 - 01.2022

Associate of Arts - Communications And Journalism

Guilford Technical Community College

High School Diploma -

Grimsley High School

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