Amanda Ward
Altoona,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Retail Sales Consultant
GK Cellular
Umatilla, FL
05.2021 - Current
- Provided exceptional customer services
- Answered product and service-related questions
- Established and maintained relationships with customers
- Identified sales opportunities and acted on leads
- Complied with Boost Mobile established policies and procedures
- Oversaw opening and closing duties
- Skilled at cash handling and accounting
- Stocked shelves and verified inventory codes
- Managed and oversaw merchandise resets
Lead Sales Associate
Dollar General Corporation
Eustis, FL
04.2020 - 05.2021
- Trained, coached, and mentored new sales associates for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Greeted customers and provided product advice to increase sales.
- Processed and stocked merchandise in accordance with store standards.
- Developed and maintained knowledge of current sales and promotions.
- Participated in store meetings and product training sessions to understand and sell items.
- Performed inventory control procedures to manage stock.
- Handled cash register operations and customer transactions to process payments.
- Negotiated prices, terms of sales, and service agreements.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Sales Associate
Kohl's Department Stores, Inc
Lady Lake, FL
11.2020 - 12.2020
- Helped customers locate products and checked store systems for merchandise at other sites.
- Prepared merchandise for the sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Walmart
Summerfield, FL
12.2019 - 12.2019
- Helped customers locate products and checked store systems for merchandise at other sites.
- Prepared merchandise for the sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Managed returns, exchanges, and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Floor Supervisor/Manager
McDonald's
Mount Dora, FL
01.2018 - 10.2019
- Led and directed team members on effective methods, operations, and procedures
- Correctly calculated inventory and ordered appropriate supplies
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Reconciled cash and credit card transactions to maintain accurate records
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations
- Tracked daily sales transactions and invoices for accurate and updated financial reporting
- Maintained effective supply levels by monitoring and reordering food stock and dry goods
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels
Restaurant Crew Member
McDonald's
Mount Dora, Florida
06.2014 - 02.2018
- Took orders, prepared meals, and collected payments
- Collaborated with team members to complete orders
- Kept food preparation area, equipment, and utensils clean and sanitary
- Worked well with teammates and accepted coaching from management team
- Worked front counter, drive-thru and other areas
- Provided excellent customer service by greeting customers and meeting quality expectations
- Followed food safety protocols and best practices as instructed by ServSafe training
- Resolved customer complaints to patron satisfaction, resulting in repeat business
- Trained new hires in customer service, food preparation and restaurant procedures
- Packaged menu items into bags or trays and placed drink orders into carriers
- Addressed guest needs, questions, or concerns to create optimum experience onboard
- Cleaned and maintained all areas of restaurant to promote clean image
Education
High School Diploma - General Studies
Umatilla High School
Umatilla, FL06.2014
Skills
- MS Office
- Customer satisfaction
- Product demonstrations
- Product recommendations
- Sales orientation
- Collecting payments
- Sales expertise
- Product promotions
- Store opening and closing
- Cash Handling
- Point of sale operation
- Product and service sales
- Cash register operation
- Microsoft applications proficiency
- Organization
Certification
- October 2022: Nokia C200 Knowledge Check: Certificate of Completion #229573239
- October 2022: Nokia G100 Certification Exam: Certificate of Completion #229587034
Indeed Assessments
- June 2019: Supervisory Skills: Motivating & Assessing Employees - Highly Proficient
- Dec 2020: Work style: Reliability – Proficient
- Jan 2021: Management & leadership skills: Impact & influence – Proficient
- November 2019: Customer Focus & Orientation - Expert
- Fed 2021: Retail customer service - Highly Proficient
Timeline
Retail Sales Consultant
GK Cellular
05.2021 - Current
Sales Associate
Kohl's Department Stores, Inc
11.2020 - 12.2020
Lead Sales Associate
Dollar General Corporation
04.2020 - 05.2021
Sales Associate
Walmart
12.2019 - 12.2019
Floor Supervisor/Manager
McDonald's
01.2018 - 10.2019
Restaurant Crew Member
McDonald's
06.2014 - 02.2018
High School Diploma - General Studies
Umatilla High School