Awbrey Long
Kingsville,Texas
Summary
Forward-thinking Chat and Phone Agent with exceptional articulate communication skills and proactive approach to customer interactions. Consistently delivers outstanding support and resolutions, ensuring high levels of client satisfaction. Highly ambitious and assertive, thrives in dynamic environments while maintaining positive and optimistic outlook. Demonstrates strong ability to stand out through effective and engaging service.
Overview
10
10
years of professional experience
Work History
Customer Care and Chat Agent
Alorica
05.2025 - Current
- Trained new hires on all departments, boosting team efficiency and satisfaction.
- Resolve branch issues on accounts, enhancing retention rates.
- Support branches, improving customer loyalty and service.
- Monitored live chat sessions to ensure that all inquiries were answered promptly and professionally.
- Managed customer service inquiries via email and live chat support systems.
- Led team to deliver outstanding customer experience through phone, email and live chat support.
Customer Care Representative
Senture LLC
01.2024 - 01.2025
- Developed and implemented training materials for new hires, resulting in marked progress in onboarding efficiency and team performance.
- Fostered a collaborative environment by mentoring peers, strengthening team dynamics and enhancing overall morale.
Customer Service Associate
Lowe's Home Improvement
07.2021 - 01.2024
- Resolved customer inquiries, boosting satisfaction and retention through effective solutions.
- Collaborated with team to ensure timely issue resolution, fostering a supportive environment.
- Managed customer data meticulously, enhancing service quality and accuracy.
- Applied analytical skills in data entry, resolving discrepancies for precise claims handling.
- Streamlined processes, reducing response times and improving customer satisfaction.
Sales Associate
American Honey Boutique
01.2018 - 01.2021
- Organized racks, boosting store appeal and customer satisfaction.
- Promoted products, enhancing sales and customer engagement.
- Managed cash transactions accurately, ensuring financial integrity.
Office Assistant and Chat Agent
Longhorn Services
01.2016 - 01.2018
- Trained new staff, fostering a knowledgeable team environment.
- Conducted inventory checks, maintaining accurate stock levels.
- Managed admin tasks, enhancing office efficiency and daily operations.
- Handled payroll accurately, ensuring timely payments and high staff morale.
- Created purchase orders, tracked invoices, maintaining supply chain efficiency.
- Streamlined office processes, leading to noticeable improvements in overall operational efficiency and reduced administrative delays.
Education
Bachelor's - Psychology, Business Management
Texas A&M University
Texas01.2024
Business Communications
South Texas College
01.2018
Skills
- Patience and tolerance
- Strong written communication
- Typing speed
- Customer Service
- Microsoft Software
- Call Center Experience
- Complaint Handling
- Leadership
- Critical Thinking
- Payment Processing
- Problem-solving
- Customer Relations
- Call Management
Timeline
Customer Care and Chat Agent
Alorica
05.2025 - Current
Customer Care Representative
Senture LLC
01.2024 - 01.2025
Customer Service Associate
Lowe's Home Improvement
07.2021 - 01.2024
Sales Associate
American Honey Boutique
01.2018 - 01.2021
Office Assistant and Chat Agent
Longhorn Services
01.2016 - 01.2018
Business Communications
South Texas College
Bachelor's - Psychology, Business Management
Texas A&M University