Writing
AW Haenel
Claims Adjuster
Manhattan,KS
Summary
Insurance adjuster skilled in investigating , evaluating and settling personal, casualty and/or property loss claims. Excellent communication skills demonstrated through years of experience interviewing specialists, witnesses, insureds and claimants to compile information.
Overview
26
26
years of professional experience
Work History
Editor/Publisher
NightWing Publications
08.2013 - Current
- Accept, review, edit, format and prepare for publication, individual manuscripts of submitting authors
- Enhance publication quality by diligently proofreading and editing articles for grammar, spelling, and consistency.
- Manage multiple projects simultaneously, ensuring timely delivery of high-quality editorial work.
- Collaborate with writers to improve content structure and clarity, resulting in increased reader engagement.
Claims Adjuster
Mercury Insurance
08.2019 - 01.2022
- Examined claims forms and other records to determine insurance coverage.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Answered customer questions regarding deductibles.
- Substantiated legitimate claims and denied unjustified claims.
- Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
- Facilitated smooth transitions for policyholders during the claim process by liaising between various departments, ensuring all parties were informed and engaged.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Customer Service Assistant
US Legal Support
11.2018 - 08.2019
- Critical thinking to confirm client’s legal requests for records, heavy data entry, research of locations and facilities, preparing legal documents, correspondence with document custodians and clients via US Mail, email, telephone, handling problem requests, research and follow ups, quality checking all documentation and legal paperwork, and setting up hand service of legal requests.
Legal Assistant/Word Processer
GLP Attorneys
06.2015 - 05.2016
- Transcription of legal documents, pleadings, correspondence, memos, statements and internal memos
- Various tasks such as putting together guidelines, hiring and termination paperwork, putting together interrogatories and entering information into a proprietary program called Practice Master.
Legal Assistant/Receptionist
Johanson Law Group
04.2014 - 03.2015
- Answered multi-line phones for three attorneys and a paralegal
- Drafted and filed pleadings, motions, general court documents and correspondence, and arranged for delivery via legal pick up, or e-filing them online
- Ordered police reports, statements and all necessary discovery
- Scheduled and performed intake of new clients, opened and maintained client files, both paper and digital, to conclusion
- Performed calendaring, collections, receipt and distribution of mail.
- Ordered supplies, copied, faxed, scanned and filed.
- Created a three-file back-up system and tracked contacts coming in thru the office website.
Data Entry Specialist
Greenfield Advisors
06.2013 - 10.2013
- Compiled data and reviewed information for accuracy prior to input.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Completed data entry tasks with accuracy and efficiency.
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
Editor/Publisher
Edgar & Lenore’s Publishing House
04.2010 - 08.2013
- In this position, I served as the “Seattle Division” of a small California based Publishing Company
- Between us, my business partner and I accepted, reviewed, edited and produced not only our own work, but the work of authors from around the globe
- To date, we have released eight publications, two of which were on Amazon’s bestseller list for their genre
- I left this position to open my own publishing company which is still run as a part-time business.
Legal Assistant II
Society of Counsel Representing Accused Persons (SCRAP)
07.2011 - 03.2012
- Opened and maintained all misdemeanor cases for the Burien and South King County Districts, assigning these cases to attorneys, maintaining the court dates and updating clients to the status and resolution of their cases
- Issued bench warrant letters, ordered and reviewed discovery for conflict and entered all information into Legal Files
- Transcribed hearings, depositions, recorded statements and trials
- Created memos, pleadings, motions, and e-filed these documents on a regular basis
- Opened, maintained and updated the calendars for RALJ cases and closed all files by sending out the close letters and filing the prerequisite withdrawals
- I left this position due to the mass state layoffs in March 2012.
Transcriptionist
Allegis Communications
05.2008 - 08.2009
- Transcribed recordings for insurance claims, prosecutorial and defense party statements, witness statements, and occasional miscellaneous statements.
- Reviewed transcribed material for compliance with HIPAA requirements.
- Produced and delivered transcripts within anticipated timeframes to meet tight deadlines.
- Transcribed sensitive documents with complete confidentiality.
- Reviewed and edited transcripts to verify and provide accurate and complete information.
- Increased client satisfaction by providing timely and accurate transcriptions for various industries.
- Demonstrated versatility in handling diverse subject matter areas including legal, medical, technical, and business-related content.
Book Buyer/Seller
Half Price Books
11.2007 - 05.2008
- Maintained a well-organized retail space, facilitating easy browsing for customers and efficient restocking by staff members.
- Increased customer satisfaction by providing personalized book recommendations based on clients'' preferences and interests.
- Handled customer inquiries promptly and professionally, resolving any issues related to returns or order discrepancies efficiently.
- Optimized merchandising displays to highlight bestsellers, seasonal themes, or specific genres, enticing customers to browse further selections.
Claims Adjuster
Progressive Insurance Company
06.1998 - 01.2003
- Examined claims forms and other records to determine insurance coverage.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Answered customer questions regarding deductibles.
- Substantiated legitimate claims and denied unjustified claims.
- Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
- Facilitated smooth transitions for policyholders during the claim process by liaising between various departments, ensuring all parties were informed and engaged.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Education
Fine Arts & Sciences (Legal Office Administration) -
Dean's List 1996-1998
- 3.67 GPA
- Ranked in Top 10% of class
Skills
- Microsoft Office
- Attention to Detail
- Computer Skills
- Claims Processing
- Critical Thinking
- Property Damage Evaluation
- Customer service and support
- Claims Investigation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time offWork from home optionStock Options / Equity / Profit SharingPersonal development programsFlexible work hoursTeam Building / Company Retreats4-day work weekInterests
Graphics
Timeline
Claims Adjuster - Mercury Insurance
08.2019 - 01.2022
Customer Service Assistant - US Legal Support
11.2018 - 08.2019
Legal Assistant/Word Processer - GLP Attorneys
06.2015 - 05.2016
Legal Assistant/Receptionist - Johanson Law Group
04.2014 - 03.2015
Editor/Publisher - NightWing Publications
08.2013 - Current
Data Entry Specialist - Greenfield Advisors
06.2013 - 10.2013
Legal Assistant II - Society of Counsel Representing Accused Persons (SCRAP)
07.2011 - 03.2012
Editor/Publisher - Edgar & Lenore’s Publishing House
04.2010 - 08.2013
Transcriptionist - Allegis Communications
05.2008 - 08.2009
Book Buyer/Seller - Half Price Books
11.2007 - 05.2008
Claims Adjuster - Progressive Insurance Company
06.1998 - 01.2003
Heald Kapiolani College - Fine Arts & Sciences (Legal Office Administration),
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